The Manager as Coach and Counsellor

Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number

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Overview/Description
The ripest peach is highest on the tree. A man's reach should exceed his grasp. How do you motivate employees to go after the ripest peach,or reach for the skill level that seems beyond their grasp? You do it by coaching. Coaching is what cultivates employee growth, not to mention employee loyalty. In The Manager as Coach and Counsellor, you'll learn to take people from adequacy to excellence. And as you build their self-esteem, confidence, and competence, you'll be building on the bottom line. This course explores four coaching styles, and the methodology to use them all. You'll also discover techniques to overcome employee resistance. Another key learning module is designed to get your workers past the confusion or mistrust that comes with having a new kind of boss. After all, if you are suddenly coach,as opposed to supervisor, they'll need thoughtful dialogue as to why you've changed your approach, and what you hope to accomplish. After this course, you will be able to develop a workplace filled with high achievers.

Target Audience
Department directors, supervisors, managers, coaches

Expected Duration (hours)
3.5

Lesson Objectives

Training Effectiveness through Continuous Coaching

recognise the benefits of training employees by using continuous coaching methods.

sequence the steps in training staff members' new skills.

match the four coaching styles for training effectiveness to their characteristics.

differentiate between effective questions for drawing a person out and ineffective questions.

identify the goal of counselling.

Counselling Techniques for Performance Improvement

recognise the benefits of employing appropriate counselling techniques for performance improvement.

identify missing elements in goal statements, based on the SMART model for goal-setting.

differentiate between effective and ineffective ways to offer encouragement to an employee.

identify effective guidelines for effective re-directing.

Working with Employee Resistance

recognise the critical importance of overcoming employee resistance.

identify effective and ineffective techniques to gain cooperation from uncooperative people.

identify situations that call for interventions to solve problems on a team.

identify action that should be taken prior to initiating formal disciplinary action.

Introducing a New Management Style

recognise the critical importance of preparing and guiding your staff through changes in management styles.

identify factors to consider when preparing for change.

identify communication strategies for executing a new management style.

identify methods to facilitate transition to a new management style.

identify effective methods for gaining acceptance of a new management style.

Course Number:
MGMT8113

Effective Interviewing Skills Simulation: Replaced

Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number

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Overview/Description
This content is replaced by "Effective Hiring and Interviewing Simulation", Simulation ID: HR003A. An effective interview relies as much on the interviewer it does on the interviewee. Proper preparation, consistent lines of questioning, and established criteria for evaluation are effective tools in determining the best candidate for the job. The Effective Interviewing Skills Simulation serves to test the participant's ability to prepare and conduct an effective interview, handle manipulative candidates, and evaluate applicants. The Effective Interviewing Skills Simulation comprises five scenarios and is based on the SkillSoft series "Effective Hiring and Interviewing Skills." Throughout the simulation, links are provided to the following SkillSoft courses: HR0232 and HR0233.

Target Audience
Managers, team leaders and human resource professionals responsible for recruiting, interviewing and hiring new employees

Expected Duration (hours)
0.5

Lesson Objectives

Effective Interviewing Skills Simulation: Replaced

questioning effectively.

creating model answers.

achieving consistency and reliability.

creating the right environment.

exhibiting effective social skills.

handling manipulative candidates.

impressing applicants.

evaluating candidates.

Course Number:
HR0230