Support

Technical Assistance

If you need technical assistance with a Live Learning Class Session, Deminar or other Dialogue Live event, please contact Live Support to get immediate help.

If you are having trouble with the audio portion of a Live Learning class, you may also find help in our Dialogue User Guide. This document may be helpful to anyone accessing Live Classes in Dialogue. Follow the instructions for enabling streaming audio.

Phone: SkillSoft support calls are routed by our representatives' base of knowledge to ensure that customers receive the highest level of subject expertise available.

• U.S. and Canada - 1-877-778-7575
• Elsewhere in the Americas - 1-506-462-1422
• Europe/Middle East/Africa -
  • France, dial toll free
    00-800-76-27-84-35
  • United Kingdom, dial toll free
    0-800-973-184
  • Ireland, dial direct
    01-283-0380
  • Elsewhere, to call Ireland, dial direct + 353-1-283-0380
• Asia Pacific
  • Australia, dial toll free
    1 300 728 377
  • New Zealand, dial toll free
    0 800 738 324
  • Singapore dial toll free
    800 181 1031
  • Elsewhere, to call Australia, dial direct +61-2-9941-6364

Email: Customers may email customer support at support@skillsoft.com. All email queries will receive a case number for that particular issue. Subsequently, a SkillSoft representative will provide an initial response email within 24 hours of original message.

If you are looking for technical assistance for any other SkillSoft product, or to check on the status of an open support ticket please go to SkillSoft's Online Customer Support Portal. SkillSoft's Online Customer Support Portal gives you access to:

• Search the solutions database for answers to your questions
• Browse the Frequently Asked Questions area
• Check on the status of your support ticket
• Open a new support case

As always, SkillSoft's Technical Support team is also available 24x7 via phone or email, and you can find contact information for your area of the globe on the portal.

Want to learn more about Live Learning?

Email: livelearning@skillsoft.com

Phone: 1-877-688-3712

Chat live with a SkillSoft expert