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ITIL powered by Books24x7

ITIL, the most widely accepted approach to IT Service Management (ITSM) in the world including new Version 3 (V3).

What's in ITIL?

The official ITIL series of books, consisting of five core volumes and select complementary guides, gives guidance to the provision of quality IT services, and the accommodation and environmental facilities needed to support IT. ITIL has been developed in recognition of organizations' growing dependency on IT, and embodies best practices for IT Service Management.

ITIL provides a cohesive set of best practices, drawn from the public and private sectors worldwide. Books24x7 offers access to the ITIL collection through a partnership with The Stationery Office (TSO) and the UK Office of Government Commerce (OGC). ITIL, powered by Books24x7, offers the complete set of Version 3, a newly-published service lifecycle-based practice incorporating the best of V1 and V2 and tested current best practice for ITSM and includes:
  • Service strategy
  • Service design
  • Service transition
  • Service operation
  • Continual service improvement

Who uses ITIL?

IT professionals in organizations worldwide that are increasingly dependent on high quality corporate IT to meet business needs, including:
  • Executives and managers
  • Service managers
  • Program managers
  • Project leads and sponsors
  • Quality assurance managers
  • Operations managers
  • Business systems managers

How ITIL supports on-the-job problem solving and learning

Professionals who are tasked with satisfying corporate objectives and business needs through IT can:
  • Grasp process elements involved in identifying and introducing service management improvements
  • Understand how to evaluate various aspects of processes in relation to best practice
  • Get guidance on the production and maintenance of IT policies, architectures and documents
  • Learn the design of innovative IT infrastructure service solutions and processes
  • Prepare for ITIL V3 certification
  • Explore delivery and control activities for operational excellence on a day-to-day basis
  • Find out how to align business and IT so that each brings out the best in the other
  • And more