What success looks like

COMMITTED

TO OUR COLLECTIVE

PURPOSE

Team members continually push towards achieving our collective purpose. They recognize that their individual efforts must fundamentally connect throughout the organization to achieve a greater impact. They are adept at working cross functionally and acknowledge the contributions of others.

ENTREPRENEURIALWITH A

LEARNER’S MINDSET

Team members are always questioning how it can be done better – “that’s the way it has always been done” is never the right answer. They are passionate, resourceful and resilient to setbacks. They believe in positively transforming people’s lives and careers through continuous learning. They inspire others to grow outside of their comfort zone.

AUTHENTIC &

CUSTOMER

CENTRIC

Team members never compromise integrity to achieve results. They support the customer and each other, and are constantly mindful of creating a positive customer experience both internally and externally.

ADAPTABLE & AGILE

Team members are innovative, creative and intellectually curious. They incorporate different perspectives into their thinking. They respond quickly and positively to changing demands while remaining keenly focused on how people learn and the learner experience.

 

CONFIDENT &

AUDACIOUS

ACHIEVERS

Team members hold themselves accountable. They take a data driven approach to determining achievement effectiveness. They are never satisfied with the notion of “It’s good enough.”

Spotlights

Samant Debashish Ray
QA Manager
Samant Debashish Ray
Samant Debashish Ray
QA Manager

Hyderabad, India
Start date: August 18, 2005

Why does your work at Skillsoft matter?

It is important to look to intrinsic values which include making a difference in lives, feeling a sense of achievement each day, experiencing adventure, and being seen as an expert in your own field. When you wake up each day, excited about the kind work you are doing, you will live a happier, more accomplished life. Working for Skillsoft has provided me a very unique and exciting opportunity to explore and innovate, which really helps me stay focused and interested.

What about the culture at Skillsoft has allowed you to shine?

I’m really fortunate to work with an amazing group of people. I feel I am well-appreciated and allowed to take initiative to get things accomplished. I am trusted and I have the freedom to do my job without being micro-managed or questioned on decisions I make.

What is a skill, talent or hobby you have that most people don’t know about?

I was born and brought up in Bhubaneswar, India. A typical Odiya who can’t imagine life without street foods, like Pani puri, Chat and lot more.  My love for food does not stop at eating, in spare time I do cook to pamper my taste buds.

What is your personal motto?

Be happy and strive to serve people to make every person smile.

Geoff Lund
Senior User Assistance Designer
Geoff Lund
Geoff Lund
Senior User Assistance Designer

Gainesville, FL
Start date: July 1, 2014

Why does your work at Skillsoft matter?

I’d like to think the work I do helps everyday people get through their workday with a little less heartburn and headache. Nobody likes beating their head against the proverbial brick wall, especially when it comes to software. I hope that the content my teammates and I produce gives them a gentle nudge in the right direction so they can get their work done as quickly as possible with as little effort as possible. I hope it helps them build confidence with our software too, and makes them more apt to use it.

What about the culture at Skillsoft has allowed you to shine?

I’m a husband and a daddy. My wife is my best friend and our son is my life’s greatest joy. I want to come to work every day, do my share, be a good teammate, and then I want to go home, on time, and enjoy the best part of my day. I think some companies, or some managers, would hear that and question my commitment. Not here, thankfully. Here I can put pictures up of my family, spend a minute or two on a call talking about my family, and that’s accepted, even encouraged. I’m glad to work for people who understand I don’t stop being a husband and a father the minute I walk through the door here. I’m not treated like an employee who happens to be a husband and a father. I’m treated like a husband and a father who happens to work here, and I appreciate that immensely.

What is a skill, talent or hobby you have that most people don’t know about?

I’m a woodworker. I’ve built everything from furniture to garage cabinets, picture frames, baby gates, keepsake boxes, backyard games, and more. I’m not a pro. Sometimes I hurry and wind up a bit out of square, but that’s nothing a little shimming can’t fix! I enjoy it because it relaxes my mind and provides a creative outlet I need when I’m off work. It’s also satisfying to make something personal for a family member or a friend. Gets busy around Christmas time though!

What is your personal motto?

“The greatest thing a father can do for his children is to love their mother.”

Sean Hjorth
Consulting Practice Lead
Sean Hjorth
Sean Hjorth
Consulting Practice Lead

US Remote – Works from Home
Start date: February 13, 2006

Why does your work at Skillsoft matter?

When faced with a business challenge, I like to think about how technology can be used to make things run more smoothly for everyone involved.  I feel like this is also the driving force behind the software and products that we offer to our customers, and it is really rewarding to see how a customer (the overall customer organization as well as individuals) are able to do things with our solutions that would have been impossible (or much harder, or more expensive) without Skillsoft.  And it is really satisfying when customers view us as trusted partners and colleagues – and not simply as vendors, content providers, or system implementers.

What about the culture at Skillsoft has allowed you to shine?

Skillsoft has a bit of a “startup”/entrepreneurial atmosphere, combined with the support and opportunities that a larger company provides.  I’ve found that taking the initiative is valued here, and so is providing high levels of customer satisfaction (to external customers as well as our internal colleagues). I’ve really enjoyed my roles in the Professional Services team, as I have the opportunity to interact with people in many different departments (Sales, Support, Product Management, Engineering, QA, HR, HRIS, IT, Cloud Operations, User Assistance) as well as external customers and partners.  I’ve always enjoyed work that offers a great deal of variety, and I certainly have that at Skillsoft – I don’t think I have ever been bored a single day here!  I feel like every day offers new challenges and opportunities, coupled with amazing collaboration and teamwork.  It is great to work with so many talented people across so many geographies, functional areas, and levels of the organization.

What is a skill, talent or hobby you have that most people don’t know about?

One talent I am fairly good at is trivia… I’ve always done well in various trivia games, as well as “pub trivia” at various local establishments.  Perhaps someday I will appear on the show “Jeopardy,” although I much prefer playing with (or against) family and friends. (Whether or not THEY enjoy it is another story!)   I love to travel – so far I have visited 49 of the 50 states, 14 countries, and 5 continents. I also enjoy food – cooking it, as well as trying unique dishes either near home or when traveling.  And I have a running tally of how many different types of craft beers I can try (probably best to not publicize that number too much!)  Luckily, to go along with my love of food I also love to do various physical activities: running (8 full marathons – each in a different state – along with 7 half marathons), kayaking, hiking, and alpine skiing.

What is your personal motto?

A combination of the following, depending on the situation (and/or my mood):

  • Treat others as you wish to be treated; try to imagine what it is like to walk in someone else’s shoes.
  • Life moves pretty fast. If you don’t stop and look around once in a while, you could miss it.
Melanie Forde
Virtual Customer Success Manager
Melanie Forde
Melanie Forde
Virtual Customer Success Manager

Camberley, UK
Start date: April 1, 2014

Why does your work at Skillsoft matter?

I can directly impact the client’s business with my advice on user experience and measuring value. I take great pride in the rapport I have been able to build with the client’s I support.  I believe this starts by listening.

What about the culture at Skillsoft has allowed you to shine?

Within the EMEA region the managers work hard to recognise consistent hard work and excellent results, meaning I feel valued and respected. The start-up of the Social Committee in the UK also means people can come together and get to know each other better away from their desks and to-do lists.

What is a skill, talent or hobby you have that most people don’t know about?

Holidays!  I love the planning almost as much as the holiday itself.  That’s quite a geeky thing to admit.  If the holiday includes a destination I haven’t been to before/good food/a new culture or all of these, then I am happy.

What is your personal motto?

Balance in life is the key to everything.

 

Emily McCarty
Customer Sales Dir, Mid - Sr
Emily McCarty
Emily McCarty
Customer Sales Dir, Mid - Sr

Des Moines, IA
Start date: March 28, 2011

Why does your work at Skillsoft matter?

My work at Skillsoft matters because I help my customers engage, grow, and retain their employees. I am only successful when they are successful. Me being successful means that my work has positively impacted thousands of people who have used SumTotal’s solutions.

What about the culture at Skillsoft has allowed you to shine?

The ever-changing industry, innovative solutions, and diverse customer base make every day a new challenge. It forces me to never stop learning and growing, and as a result, no two days are ever the same. In addition, the incentive plans we have in place help push me even harder.

What is a skill, talent or hobby you have that most people don’t know about?

I am not sure if I would consider this a skill, talent, or hobby, but my life consists of attempting to tame my two crazy little boys, following the Chicago Cubs, and dreaming of the day I have more time for actual hobbies.

What is your personal motto?

Work hard, play hard

Carla Sparks Tingle
Principal Product Manager
Carla Sparks Tingle
Carla Sparks Tingle
Principal Product Manager

Knoxville, TN
Start date: June 5, 2003

Why does your work at Skillsoft matter?

I have the benefit of working in the compliance area.  Compliance topics – Legal and ES&H – are critical for businesses, but they are also key for employees.  Helping other individuals maintain a safe work environment, free from harassment and injury feels pretty good at the end of the day.

What about the culture at Skillsoft has allowed you to shine?

The new agile model for building our products has really allowed product owners, squads and the subject matter experts of each feature area to have a bigger impact on their product lines.  When the entire organization moved to the Agile methodology, it allowed teams to build and update products in bite-size chunks instead of large, complex projects with a lot of overhead.  Compliance benefited by getting to build and release Percipio Compliance.  Giving employees autonomy and authority without the interference of micromanagement is the culture that allows many to shine.

What is a skill, talent or hobby you have that most people don’t know about?

Hmmm . . . I dance and have performed a few tap numbers with a group called the Sassy Sisters.  I also volunteer on the National Ski Patrol, so I am trained as a first responder.

What is your personal motto?

Trust no one and do all the work yourself.  (Just kidding.)  That used to be my motto, then I learned I had to “let go” and be able to delegate.  The key is to expect only the best of others, don’t settle and at the same time, don’t sweat the small stuff.  (Maybe that is my actual motto.)   It is sometimes a difficult balance, when schedules get hectic and I’m not afforded the time to train or coach others.  However, I have been incredibly fortunate to be surrounded by individuals who have great work ethics and attention to detail.

Randy Rix
Technical Support Manager
Randy Rix
Randy Rix
Technical Support Manager

Fredericton, Canada
Start date: June 28, 2004

Why does your work at Skillsoft matter?

I have been a part of the Support organization for 14+ years and during that time we have assisted millions of people around the world. In many ways the Customer Support team is the face of the organization for our customers and our priority is to deliver world class support to each of them, 24x7x365. The Support team does not only resolve customer issues, the team collaborates with other Skillsoft organizations to assist customers with customizing their solution to deflect potential support issues before they happen.

What about the culture at Skillsoft has allowed you to shine?

There are many things about the culture of Skillsoft that has kept me here over 14 years. Some of the big things are my co-workers and the cultivating environment for professional growth, but there are also a lot of little things that add up as well. Flexible schedule, relaxed dress code, community involvement and an outstanding benefits program just to name a few.

What is a skill, talent or hobby you have that most people don’t know about?

I have been practicing Karate for more than 25 years. I am currently the head coach for the New Brunswick provincial team as well as a member of the national team coaching staff. When I am not working with our customers at Skillsoft or home with my family, I am busy preparing some of Canada’s elite karate athletes for international competition including the 2020 Olympics in Tokyo.

What is your personal motto?

This is a motto I picked up in karate that I think translates well into anything you do in life, business or sport.  “When the practice is easy, the fighting is hard, when the practice is hard, the fighting is easy!”

Ikoima Okon
Learning Consultant
Ikoima Okon
Ikoima Okon
Learning Consultant

Fredericton, Canada
Start date: February 1, 2017

Why does your work at Skillsoft matter?

As a Learning Consultant, partnering along with our L&D clients to help shape and drive learning initiatives for their employees using Skillsoft’s rich online learning contents couldn’t more rewarding. Delivering the right blend of learning program to each learning group; be it, busy leaders that need to learn on the go or new employees looking to up their productivity by closing existing skill gaps, are some of the exciting results we achieve with our clients. Our close partnership ensures they receive value for their investment with Skillsoft and nothing beats clients’ feedback on how this partnership helps them demonstrate business value to their organization. Personally, as a PMP virtual instructor, hearing from my students that passed their PMP certification examination is always the icing on the cake!

What about the culture at Skillsoft has allowed you to shine?

The tremendous support from my team, the depth of the knowledge base and the ease with and frequency at which information is shared. Skillsoft is not only invested in helping their clients achieve a competitive edge through enterprise-wide knowledge and skills, this investment also applies to me as an employee – Skillsoft provides me with access to a wealth of the world’s best online learning contents and challenges me to develop my skills daily. I have always thrived in an organization where team collaboration and knowledge sharing is encouraged at work. Lastly, the relaxed dress-code is certainly a plus!

What is a skill, talent or hobby you have that most people don’t know about?

I keep a journal as a hobby, it’s my secret way of reliving my day and pondering over how differently I could have done things.

What is your personal motto?

I have a couple:

  1. Always believe in yourself but also believe in others. We shine better and brighter when we shine together!
  2. There’s no such thing as a bad life, only bad days.
Kath Greenhough
Customer Sales Director
Kath Greenhough
Kath Greenhough
Customer Sales Director

New Zealand Remote – Works from Home
Start date: January 1, 1998

Why does your work at Skillsoft matter?

Quite simply we help people change – whether that’s to grow, or even change careers. Some of my best moments are hearing these stories, such as the Service Desk engineer who developed himself to become the company’s #1 engineer! [true story]

What about the culture at Skillsoft has allowed you to shine?

Trust, independence, growth mindset support and acting as the GM of my own business (the mighty New Zealand!)

What is a skill, talent or hobby you have that most people don’t know about?

A lot of my friends know this, as they’ve been subjected (!) to trying new recipes, but I love cooking, curry in particular.  My heart is full when my kitchen is full of friends joining me in a curry feast most weeks (with special thanks to my husband who tidies up without complaining)

What is your personal motto?

Do your best, exceed expectations when you can, celebrate a job well done, and always learn.

When I need to, I rely on my family’s motto: Que Sera Sera, whatever will be will be.

Dennis Cremin
Sr Manager, Technical Communications
Dennis Cremin
Dennis Cremin
Sr Manager, Technical Communications

Nashua, NH
Start date: August 14, 2000

Why does your work at Skillsoft matter?

Our team helps the customer understand our products. A well-constructed, effective “information experience” can help on multiple levels including customer perceptions about Skillsoft, overall product satisfaction, product quality, and even purchase decisions. The deliverables we create (user assistance, technical content, training materials, video products, etc.) help our internal teams and our customers have a better experience with our products.

What about the culture at Skillsoft has allowed you to shine?

Over the years Skillsoft has been extremely supportive of my time serving in the Army.  I spent two years away from work while I was deployed to the Middle East, not to mention several absences for training to prepare for those deployments.  Company executives adopted a generous policy for military service early on, and I always got a great deal of support from managers and my coworkers as well.  Being away from home and family was difficult, but the support I got from everyone at Skillsoft made it that much easier.

What is a skill, talent or hobby you have that most people don’t know about?

I can read and write some Arabic (speak – not so much).

What is your personal motto?

Well, this is a bit martial (go figure) but I have always loved this quote:

My center is giving way, my right is in retreat, situation excellent. I will attack. ― Ferdinand Foch

Said a different way, never give up no matter how bad it looks!

Prashanth Middela
Senior Program Manager
Prashanth Middela
Prashanth Middela
Senior Program Manager

Rochester, NY
Start date: March 28, 2001

Why does your work at Skillsoft matter?

Every individual should strive to gain new knowledge…whether it be for career growth, to solve an immediate need or sometimes simply to satisfy an inner curiosity. Skillsoft’s products give a user the best medium for this knowledge growth while maintaining the flexibility to deal with whatever else is happening in his or her life. Working on such products gives me the biggest satisfaction.

What about the culture at Skillsoft has allowed you to shine?

Skillsoft has now become a true digital company which means we embrace the latest technologies and latest processes and most importantly we embrace change. This culture is a perfect fit for me to learn new things every day.

What is a skill, talent or hobby you have that most people don’t know about?

I love basketball (although I can hardly play) and am an avid San Antonio Spurs fan. It’s a ball club that emphasizes a total team culture where the sum is always greater than the parts.

What is your personal motto?

In every crisis, there is an opportunity to learn.