Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition

  • 16m 7s
  • Al Switzler, Joseph Grenny, Kerry Patterson, Ron McMillan
  • Skillsoft
  • 2017
Crucial Conversations shows how to effectively recognize and resolve politically and emotionally risky conversations. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.