Outstanding!: 47 Ways to Make Your Organization Exceptional

  • 3h 15m 58s
  • John G. Miller
  • Random House
  • 2010

Every day outstanding organizations do things and promote values that ensure they will retain customers, grow revenues, increase market share, and build their reputations. People in these organizations hold values and take actions-- individually and collectively--that are not always easy or obvious but are fundamentally powerful. Informed by his own commitment to the concept of personal accountability and enlivened by compelling true stories from exceptional organizations, in this insightful and accessible book John Miller identifies the principles and behaviors that distinguish such organizations from the pack and provides readers with ways to integrate them into their own work. With its pithy entries that carry significant impact, Outstanding is by turns a playbook, a guide, and an inspiration. It is filled with practical ideas that can--and should--be used every single day by individuals and teams from the boardroom to the stockroom for creating a distinguished organization with which customers and stakeholders will want to work

In this Audiobook

  • 1. Be Fast
  • 2. Be Humble
  • 3. Keep the Mission “Top of Mind”
  • 4. Get Actions in Line with Values
  • 5. See Everyone as a Customer
  • 6. Fight the Fat—In Good Times or Bad
  • 7. Give People Tools, Not Slogans
  • 8. Make Meetings Meaningful
  • 9. Speak Up!
  • 10. Set the Cultural Tone
  • 11. Don't Speak in Code
  • 12. Value Ideas over Politics
  • 13. Forgive Mistakes
  • 14. Compete with Competitors, Not Each Other
  • 15. Do What You Promise
  • 16. Hire Character
  • 17. Believe or Leave
  • 18. Make No Excuses!
  • 19. Celebrate
  • 20. Be Flexible: Put People Before Policies
  • 21. Succeed with What You Have
  • 22. Work!
  • 23. Remember, People Want to Win
  • 24. Never Forget Who Pays the Bills
  • 25. Manage!
  • 26. Stand Behind Your Stuff
  • 27. Develop Managers
  • 28. Let Every Player Count
  • 29. Speak Well: Make the Right Impression
  • 30. Choose to Change
  • 31. Have the Right People Make the Right Decisions
  • 32. Elevate the Conversation
  • 33. Fire Customers! (If Necessary)
  • 34. Train
  • 35. Encourage One Another
  • 36. Listen in All Directions
  • 37. Coach, Moment to Moment
  • 38. Be Coachable
  • 39. Someone Needs to Be the Boss
  • 40. Seek No Culprits
  • 41. Skip the Vision Thing
  • 42. Treat Vendors like People
  • 43. Stay Alarmed
  • 44. Tend to the Little Things
  • 45. Put Performance Before Titles
  • 46. Don't Stagnate: Turnover Can Be a Good Thing
  • 47. Try! Risk! Grow!
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