Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations, and Challenging Personalities
- 20m 11s
- Susan Benjamin
Perfect Phrases for Dealing with Difficult People presents a must-read guide for anyone who interacts with irrational, argumentative, or pessimistic people in corporate or retail settings. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.