The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- 8h 12m 43s
- Joseph A. Michelli
- Brilliance Publishing
- 2015
When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed.
In this Audiobook
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Chapter 1: The Ritz-Carlton Experience
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Chapter 2: Set the Foundation: Communicating Core Identity and Culture
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Chapter 3: Be Relevant
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Chapter 4: Select–Don't Hire
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Chapter 5: It's a Matter of Trust
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Chapter 6: Build a Business Focused on Others
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Chapter 7: Support Frontline Empathy
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Chapter 8: Wo The Ultimate Guest Experience
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Chapter 9: Turn Wow into Action
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Chapter 10: Aspire, Achieve, Teach
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Chapter 11: Sustainability and Stewardship
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