By Russ Howard
A few months ago, we introduced our series of KnowledgeBoosters. These posts are skills development tips and techniques delivered in “quick hit” fashion – we know you’re busy so we want to keep them short but useful! Each one also includes reference to a relevant course from our e-learning courseware collection, a book and an online article on the topic to allow you to learn more.
This KnowledgeBooster is on rebuilding trust
Rebuilding Trust If You’ve Betrayed It
If you’ve made a mistake and betrayed a coworker’s trust, you’re going to have to take specific steps to remedy that. But as you do, keep in mind that from now on it’s doubly important that you exhibit trustworthy qualities.
Qualities of a trustworthy person:
- Competence – Competent people display strong skills, have confidence, acknowledge when they don’t know something, and are willing to learn.
- Dependability – Dependable people aren’t afraid to ask for clarification, they’re clear about what they’ll do, and they reliably deliver on their promises.
- Honesty – Honest people avoid inaccuracies and omissions, they’re consistent, and they set up realistic expectations.
- Consideration – Considerate people find common interests, listen to others, and think about what they say and do before speaking or acting.
Acknowledging the betrayal
Betraying someone’s trust – either accidentally or knowingly – doesn’t have to be the end of the relationship. There are three steps to rebuild trust effectively:
- Acknowledge the betrayal – Acknowledge the betrayal with the victim as soon as possible after the incident.
- Apologize – Apologize thoroughly, explain what happened, show your remorse, and demonstrate that you know what you did and what the effect was
- Make restitution – Make restitution; back up your apology with concrete actions to try to make it up to the person as best as you can.
Course: Rebuilding Trust (pd_15_a02_bs_enus)
Book: Trust & Betrayal in the Workplace: Building Effective Relationships in Your Organization, Second Edition