By Jim Zimmermann, Director, Books24x7
If you are a learning or HR manager, you may have never heard of ITIL (or know how to pronounce it – eye-till). But if you are in IT, you probably know all about ITIL, short for Information Technology Infrastructure Library– is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business. ITIL is to IT service management like ISO 9000 is to quality management. The ITIL standard is published by The Stationery Office(TSO) and the Best Management Practice, part of the UK Cabinet Office (formally the UK Office of Government Commerce– OGC).
According to TSO, “Adopting ITIL can offer users a huge range of benefits that include:
- improved IT services
- reduced costs
- improved customer satisfaction through a more professional approach to service delivery
- improved productivity
- improved use of skills and experience
- improved delivery of third party service.” (Source: ITIL: Overview and Benefits)
ITIL has undergone a series of updates over the years, from Version 2, to Version 3 in 2007, and the new 2011 Edition which was just released this summer. The 2011 Edition contains updates to the five core ITIL titles:
SkillSoft has a number of resources to help organizations that are adopting ITIL. The 2011 Edition titles, as well as all the Version 3 and Version 2 ITIL titles are available in the ITIL® powered by Books24x7®Collection. There are a number of related titles available in the Books24x7 ITPro collection, and SkillSoft offers dozens of courses, exam preparation materials, mentoring services, and blended learning offerings.