SkillSoft today announced the results of its sixth annual customer satisfaction survey, which was conducted in partnership with TNS, an independent research firm. SkillSoft’s 2011 Annual Customer Satisfaction Survey, tapped into SkillSoft’s customer base, which includes more than three thousand companies and 10 million users across the globe, for feedback regarding customer service, product quality, ease of doing business, product preference and intent to repurchase.
The survey found that 96 percent of customers surveyed feel that SkillSoft’s solutions will remain as important or become more important to their business over the next 12 months.
SkillSoft uses the feedback and data from the Customer Satisfaction Survey to continuously drive improvements across the organization. Coming off a year of strong momentum with key customers, SkillSoft received high levels of overall satisfaction scores, exceeding results from previous years. Key results from approximately 500 respondents across North America, Europe and Asia Pacific include:
- Overall satisfaction is up from previous years: 96 percent of customers indicated that they were satisfied with SkillSoft’s overall performance. Satisfaction levels increased on all key measurements.
- Referral percentage remains high: 97 percent of customers are likely to recommend SkillSoft to a friend or colleague.
- Product quality continues to impress customers: 98 percent of customers responded favorably on SkillSoft’s product quality.
Here are just a few of our customer’s responses:
“It’s been a great experience and partnership! Our consultant and sales representative are responsive, friendly, available and (very important) proactive!” -Global pharmaceuticals company
“SkillSoft has been a great vendor partner who provided relevant content in the variety of languages we needed as a global company. The sales and learning consultants are responsive, helpful and never make us feel unimportant. I am happy doing business with SkillSoft.” -Leading global financial services provider
“The products are solid, especially the more advanced solutions like SkillSoft Leadership Advantage. And our account support is unmatched. They are positively fantastic.” -Largest Europe-based electronics and electrical engineering company
SkillSoft values its customers’ suggestions and insights. What’s your experience been with SkillSoft?