Skillsoft Blog

Improving the ROI of Employee and Manager Training: a Case Study

By Kristin Thomas

Fun fact: in 2011, U.S. Organizations spent $156.2 billion on employee learning and development, and that cost rose by a staggering 12% in 2012. Two years later, there’s no question of the value of continuous learning and development for your staff and management, but how can you maximize learning’s impact to see the greatest return for your organization?

With Skillsoft’s help, one international quick-service restaurant overhauled its instructor-led training model to a fully online, engaged, elearning program made up of three tracks with modules designed for comprehensive training of Team Members, Shift Managers and Restaurant General Managers.

Together, Skillsoft and the restaurant created a highly immersive, company-specific program that proved to have a critical impact on key business metrics: reducing turnover, improving productivity, reducing labor costs, and greatly improving customer service, while also eliminating the costs associated with running an instructor-led training program.

Today, more than 112,000 team members and 43,000 managers have completed the program and as that number grows, so does the ROI on training for the company.

Want more info on how? Learn more about the program and discover even more incredible results by downloading the case study here.

Kristin Thomas is a Learning Consultant at Skillsoft and a Certified ROI professional.

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