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3 Critical Shifts for the SMB IT Department

By Nicole Young

Gartner recently surveyed mid-market CIOs to learn more about the unique business demands and challenges they are up against in the face of a changing IT landscape. They found that today’s SMB IT departments are overhauling the way they hire, operate and interact with other units of the organization to become more in-line with business objectives.

Today’s SMBs typically need the IT capabilities’ of a large enterprise, only on a smaller scale and at a lower cost. CIOs need to balance internal technology components while maintaining their agility by becoming more business-oriented. Many IT departments struggle to find and retain qualified staff and managing basic IT assets and services internally can become burdensome, expensive and ineffective.

With so many options available for outsourcing technology services, CIO’s are now looking outside of the organization to find more effective ways of managing their IT workloads while taking a more collaborative and agile approach that is inclusive of IT and the business.

According to Gartner, there are 3 critical shifts that need to happen to help IT become more efficient, adaptable and engaged with business demands, including:

• Becoming more versatile,

• Helping your IT team to become self-directed, and

• Leveraging internal and external resources to provide effective IT services

Midmarket CIOs who are able to evolve their IT departments to balance the support of cutting-edge technologies and business demands will realize cost-effective and quality IT service that better support the business.

Click here to download Gartner’s research report, Transform Midmarket IT Skills to Meet Future Demand. 

Nicole Young is a marketing & sales support associate at Skillsoft.

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