Skillsoft Blog

Why technical competency isn’t (and was never) enough

By John Sonmez

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“Listen to the menu options, before making a selection.”

“Push 1 if you’d like to know our business hours.”

“Push 2 if you have a problem with one of products starting with the letter A.”

“Push 3 if you have a problem with billing on your account.”

“Push 4 if you would rather walk barefoot through flames than listen to another automated message.”

Does this sound familiar?Read more