Skillsoft Blog

How to create an exceptional customer service experience

By Mohammed Ajouz

How to create an exceptional customer service experience
“A business’s brand goes far beyond its name or logo. The strength of a brand can sell potential customers on working with you, and inspire loyalty once they do.

One of the best ways to develop a strong brand message is to offer quality customer service.Read more

Workplace Learning: the new “Classroom without Walls”


I was assembling a piece of “big box” furniture for my guest
room last week, and the experience presented a metaphor for job-related
learning.  (It helps to break out of our
traditional assumptions about professional development and observe what happens
in everyday life, where we’re actually learning all the time.)

In this case, I thought about how my learning process
started, well before I opened the box and spread the pieces of my purchase over
the guest room floor. Read more