Skillsoft Blog

Top 5 Tips for Preparing for the ITIL®4 Foundation Certification Exam

Top 5 Tips for Preparing for the ITIL®4 Foundation Certification Exam

 

A guest blog post from Michael Shannon, senior technical instructor and content developer at Skillsoft specializing in all things ITIL, cloud, and security.

ITIL® 4 represents a massive paradigm shift in the information technology service management (ITSM) framework.Read more

Improving IT Service Delivery in Your Organization with ITIL®4

Considering the rising demand for service quality, cost efficiency, and production agility, it is hardly a surprise that the IT Infrastructure Library (ITIL), a framework of best practices for delivering IT services, is hugely popular.

ITIL and business transformation

Conceived during the 1980s, the ITIL® framework is a powerful catalyst for service improvement, which is why so many organizations turn to it, and its underpinning philosophy of IT management.Read more