Skillsoft Blog

Improving IT Service Delivery in Your Organization with ITIL®4

Considering the rising demand for service quality, cost efficiency, and production agility, it is hardly a surprise that the IT Infrastructure Library (ITIL), a framework of best practices for delivering IT services, is hugely popular.

ITIL and business transformation

Conceived during the 1980s, the ITIL® framework is a powerful catalyst for service improvement, which is why so many organizations turn to it, and its underpinning philosophy of IT management.Read more