Considering the rising demand for service quality, cost efficiency, and production agility, it is hardly a surprise that the IT Infrastructure Library (ITIL), a framework of best practices for delivering IT services, is hugely popular.
ITIL and business transformation
Conceived during the 1980s, the ITIL® framework is a powerful catalyst for service improvement, which is why so many organizations turn to it, and its underpinning philosophy of IT management.Read more
By Ann Collins
We’re pleased to bring you a guest post by Ann
Collins, a Skillsoft Learning Strategist.
Mid-Atlantic region recently hosted a user group event at the Pragmatics, Inc.,
headquarters in Reston, VA. Read more
I recently attended a meeting of
the local Kansas City “LIG” of the itSMF-USA. itSMF-USA is a
membership-based, IT Service Management professional forum with over 40 Local
Interest Groups (“LIG”s) in the US, and affiliated groups globally. Read more