Configuration Management: Expert Guidance for IT Service Managers and Practitioners, Revised Edition

  • 2h 52m
  • David Norfolk, Shirley Lacy
  • BCS
  • 2014

Configuration management is the vital underpinning for IT governance generally and the effective delivery of timely, robust and resilient IT services in particular. This book includes expert feedback from practitioners who have implemented configuration management in a wide range of real environments. It is invaluable to IT professionals who are implementing configuration management and also to technology-savvy business managers who need to use automated business services. This revised edition is updated to reflect latest IT service management practice.

About the Authors

Shirley Lacy is Managing Director of ConnectSphere and specialises in the application of service management best practices to deliver value from IT investments. She is also the UK Principal Expert on the ISO working group for process assessment standards for software, systems and service management.

David Norfolk has worked in database administration; development methods and standards; internal control; network management; operations research; and banking. He is a journalist and an industry analyst with Bloor Research.

In this Book

  • Abbreviations
  • Glossary
  • Useful Websites
  • Foreword
  • Introduction
  • The 21st-Century CMDB/CMS
  • Judging the Value of CMDB/CMS
  • Overcoming the Barriers to the CMS
  • Case Study of a CMS Implementation
  • How to Improve an Existing Configuration Management Process
  • Service Management Requirements for a CMDB/CMS
  • Strategy and Vision
  • Selecting CMS Tools
  • Populating a CMDB—Process Design
  • Implementation
  • Good Ideas… and Ones to Avoid
  • Notes