Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition
- Al Switzler, David Maxfield, Joseph Grenny, Kerry Patterson, Ron McMillan
Crucial Accountability provides you with tips, techniques, and skills for navigating each stage of a complex accountability conversation. Based on years of research, the authors present a guide that will help you initiate thoughtful dialogue that can help strengthen your relationship with another person, but also reach common understandings and action-driven results. In this Summary, we discuss the salient points of the book based on our interpretation of its content.