Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition

  • 3h 46m
  • Al Switzler, Joseph Grenny, Kerry Patterson, Ron McMillan
  • McGraw-Hill
  • 2012
Presenting the tools you need to conquer life's most difficult and important conversations, this book will help you speak your mind safely and gently, yet powerfully and effectively, and achieve positive outcomes.