Delivering Effective Social Customer Service: Manage Customer Experience and Corporate Reputation

  • 2h 59m
  • Carolyn Blunt, Martin Hill-Wilson
  • John Wiley & Sons (UK)
  • 2013
Jammed full of strategic insight, action lists, best practice tips and interviews, this book offers a distillation of what has been collectively discovered about social customer service, and presents a blueprint from which to build your next generation organization.