E-Mail in an Instant: 60 Ways to Communicate with Style and Impact
- 1h 34m
- Karen Leland, Keith Bailey
- Career Press, Inc.
- 2009
Surveys show that people in corporations receive an average of 175 messages per day. Topping the list is e-mail, surpassing voice mail, faxes, and telephone messages as the most frequent type of message received.
While e-mail is the biggest communication tool for business use, its remote nature--which eliminates tone of voice and body language--presents a huge potential for misunderstanding and misinterpretation. Many people find themselves dealing with dozens of e-mails every day whose impact has been lost in cyberspace and, as a result, frequently miss the mark.
E-mail In An Instant helps readers to gain mastery over their electronic mail box and be more effective at getting their messages across with style and impact as well as managing and responding to the messages they receive. The book shows everyone from corporate executives to stay-at-home moms how to improve their e-mail efficiency by:
- Accelerating your workday by knowing what to send and what not to
- Assessing your e-mail writing style
- Adopting time management for your mailbox
- Learning to separate the trivial from the important
- Learning how to say no, e-mail style
- Writing business e-mails for other cultures
About the Authors
Karen Leland is a partner in Sterling Consulting Group and co-author of the best-selling book Customer Service for Dummies and Watercooler Wisdom: How Smart People Prosper in the Face of Conflict, Pressure and Change. Her consulting clients include American Express, Roche, Marriott Hotels, and Oracle. She is a frequent guest of the media and has been interviewed by TIME, Newsweek, Ladies Home Journal, Women's Day, The Today Show, and Oprah.
Keith Bailey is a partner in Sterling Consulting Group and co-author of the best-selling book Customer Service for Dummies and Watercooler Wisdom: How Smart People Prosper in the Face of Conflict, Pressure and Change. His consulting clients include Microsoft, Johnson and Johnson and Lufthansa. He is a frequent guest of the media and has been interviewed by Fortune, Entrepreneur, Inc. Magazine, and CNN.
In this Book
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Introduction
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Assess Your E-Mail Savvy
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Be Concise and to the Point
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Prioritize Your Paragraphs
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Discover the Secret of Sensory Language
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Mirror Key Words
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Be Formal with Neutral Language
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Make Your E-Mails Action-Packed
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Make Effective Requests
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Use the E.M.A.I.L. Acronym
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Say No with Style
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Engage the Expressive Style
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Step into the Straight-Shooter Style
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Ease into the Nice and Easy Style
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Be Part of the Problem-Solving Style
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Start with a Salutation
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Craft a Compelling Subject Line
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Sign off with Substance
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Go Easy on the CC
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BCC with Caution
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Consider Attachment Options
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Open Attachments with Care
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Shorten Your Sentences
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Vary Your Sentence Length
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Choose Your Sentence Style with Care
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Put the Apostrophe in its Place
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Consider the Common Comma
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Save Time with Contractions
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Capitalize on Cue
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Use the Trusty Transition
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Master the Most Misspelled Words
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Sharpen Your Spelling
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Don't Get Hung up on Homophones
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Avoid the 10 Top E-Mail Mistakes
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Get a Grip on the Jargon
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Don't Fan the Flames
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Nix the Negative Filters
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Beware Obscure Emoticons
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Sort through Spam
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Avoid Phishing like the Plague
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Beef up Your E-Mail Security
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Set up a Responsible Rant
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Keep Cultural Differences in Mind
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Create an E-Mail Policy
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Write an E-Mail Policy
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Brainstorm Possible Problem Causes
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Evaluate Possible Problem Causes
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Brainstorm Possible Problem Solutions
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Evaluate and Agree on the Problem Solution
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Find an E-Mail Marketing Service
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Plan an E-Mail Marketing Newsletter
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Send Out an E-Mail Marketing Newsletter
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Get Good at Instant Messaging
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Study Your IM Shorthand
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E-Mail on a PDA
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Use POP and IMAP
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Know When to Stop
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Don't Use E-Mail
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Manage Your Files
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Set up Your Filing System
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Zero Out Your Inbox
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Conclusion
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