Effective Listening

Listening may be one of the most under-rated skills in the world of business. Most people assume they already know how to listen because the mechanics seem so simple: One individual speaks, and another individual hears and responds. But listening is far more complex than simply hearing. It involves hearing, seeing, comprehending, and interpreting communication. Effective listening requires applying good listening skills. To help you achieve greater productivity, excellence, solid relationships, collaboration, sharing, and innovation, this Infoline provides

• a solid understanding of the basic principles of effective listening
• techniques, advice, and development activities to improve listening, such as self-coaching, a four-step listening model, and 25 tips to be a better listener
• new listening skills that will dramatically improve your leadership skills, including an overview of the listening habits of effective leaders.

About the Author

Chris Battell's passion is helping people and organizations succeed. For 30 years, she has trained and coached people at all levels in topics such as negotiation, conflict management, emotional intelligence, leadership, teamwork, personal accountability, and extended DiSC.