Holding the Calm: The Secret to Resolving Conflict and Defusing Tension

  • 2h 17m
  • Colonel Flitton, Hesha Abrams, Ken Blanchard
  • Berrett-Koehler Publishers
  • 2022
Holding the Calm is a practical and immediately useful guide that meticulously lays out twenty concrete, easy-to-use tools for defusing tension, settling cases, resolving disputes, and rechanneling arguments.