Implementing ISO 9001:2015: Thrill Your Customers and Transform Your Cost Base with the New Gold Standard for Business Management
- 3h 20m
- Jan Gillett, Paul Simpson, Susannah Clarke
- Infinite Ideas
Presenting an updated version of ISO 9001, the world's leading quality management standard, this comprehensive book will help readers understand the key aspects of the revised ISO 9001:2015 standard, and appreciate how this approach can help in improving as well as assessing or auditing their organisation to the new Standard.