Introduction to the ITIL Service Lifecycle

  • 4h 41m
  • Anthony T. Orr
  • The Stationery Office
  • 2011

Introduction to the ITIL® Service Lifecycle introduces IT service management and ITIL. It summarises the best practices described in the 2011 editions' core guidance, explaining the basic concepts of ITIL and providing information on each stage of the service lifecycle.

Key features:

  • Introduces the basic concepts of the ITIL service lifecycle, and its benefits
  • Provides a summary of each of the five stages of the lifecycle
  • Includes references to the five core publications, providing an essential companion to them

In this Book

  • Foreword
  • Introduction
  • Service Management as a Practice
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
  • ITIL Qualifications and Credentials
  • Abbreviations and Glossary
  • Footnotes