ITIL 4 Direct, Plan and Improve (DPI): Your Companion to the ITIL 4 Managing Professional and Strategic Leader DPI Certification
- 1h 31m
- Claire Agutter
- IT Governance
- 2021
ITIL 4 Direct, Plan and Improve (DPI) is a study guide designed to help students pass the ITIL 4 Direct, Plan and Improve module. It provides students with the information they need to pass the exam, and help them become a successful practitioner, with additional guidance throughout which they can lean on once their training and exam are over.
About the Author
Claire Agutter is a service management trainer, consultant and author. In 2020, she was one of Computer Weekly's Top 50 Most Influential Women in Tech. In 2018 and 2019 she was recognised as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK's 2017 Thought Leadership Award. Claire provides regular, free content to the ITSM community as the host of the popular ITSM Crowd hangouts, and is the chief architect for VeriSM(TM), the service management approach for the digital age. She is the director of ITSM Zone, which provides online ITSM training, and Scopism, a content and consulting organisation and the publisher of the SIAM Body of Knowledge.
In this Book
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Direct, Plan and Improve Key Concepts
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DPI Scope, Key Principles and Methods
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The Role of Governance, Risk and Compliance
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Focus on Improvement
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Focus on Organisational Change Management
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DPI, Measurement and Reporting
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DPI, Value Streams and Practices
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Exam Preparation
