ITIL 4 Drive Stakeholder Value (DSV): Your companion to the ITIL 4 Managing Professional DSV certification
- 2h 2m
- Claire Agutter
- IT Governance
"ITIL 4 Drive Stakeholder Value" provides essential knowledge and capabilities for service management professionals, focusing on the engagements between a service provider and its customers, users, suppliers and partners, and how demand is converted into value via IT-enabled services.