ITIL 4 Essentials: Your Essential Guide for the ITIL 4 Foundation Exam and Beyond

  • 1h 53m
  • Claire Agutter
  • IT Governance
  • 2019

ITIL 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Exam and more. Covering practices and concepts not addressed as part of the Foundation syllabus, it's ideal for newly qualified practitioners. It offers practical tips based on the author’s extensive experience for applying service management in the real world.

In this Book

  • Key Concepts of Service Management
  • Service Management Roles
  • All About Services
  • Service Relationships
  • The Four Dimensions of Service Management
  • The Service Value System
  • The SVS: Opportunity, Demand, Value
  • The SVS: Guiding Principles
  • The SVS: Governance
  • The SVS: The Service Value Chain
  • ITIL Practices Introduced
  • General Management Practices
  • Service Management Practices
  • Technical Management Practices
  • Service Management Training and Qualifications
  • Multiple-Choice Exam Strategies
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