ITIL(r) Foundation All-In-One Exam Guide
- 5h 4m
- Jim Davies
- McGraw-Hill/Osborne
- 2016
This comprehensive self-study guide offers 100% coverage of the latest version of the ITIL® Foundation certification exam. Written by itSMF UK 2013 Trainer of the Year and ITIL® Champion Jim Davies, ITIL® Foundation All-in-One Exam Guide features practical exercises, real-world examples, and more than 300 practice exam questions. Exam tips, reviews, and self-tests at the end of each chapter ensure that you are on track to pass the exam. In keeping with the premise of the All-in-One series, this guide serves both as an effective study tool and an on-the-job reference that will serve you well beyond the exam.
Covers all exam topics, including:
- ITIL® fundamentals
- The service lifecycle
- Service strategy
- Service design
- Service transition
- Service operation
- Continual service improvement
- ITSM in the real world
About the Author
Jim Davies is an ITIL® Expert, ISO/IEC 20000 Consultant, the Director of ServiceSense LTD, and a member of the British Computer Society, itSMF UK, and the Institute of Management (UK). As an ITIL®-certified trainer with more than 40 years of experience, he has helped over 1,200 candidates attain their ITIL Foundation certification, with a 98% pass rate. Davies served as an IT-specialist logistics officer in the Royal Air Force for more than 27 years.
In this Book
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Introduction
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ITIL® Fundamentals
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The Service Lifecycle
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Service Strategy
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Service Design
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Service Transition
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Service Operation
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Continual Service Improvement
-
IT Service Management in the Real World
-
Glossary
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