Leadership Skills for Supervisors: Communication, Coaching, and Conflict Study Guide, Student Edition

  • 35m
  • GTS Learning
  • Courseware Company Ltd.
  • 2013

Supervisors represent an important force in the economy. You have the power to turn on or turn off the productivity of the people who report to you. You are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. Although you usually have more technical experience than the employees you supervise, you may not have had a lot of leadership experience. This one-day course will give you the skills in communication, coaching, and conflict that you need to be successful.

In this Book

  • Course Overview
  • Pre-Assignment Review
  • What's Your Type? How About Mine?
  • Understanding Leadership
  • Manage Your Time and Your Energy
  • The Commitment Curve
  • Employee Development Models
  • Dealing with Conflict and Difficult Issues
  • What Successful Leaders Do

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