Let’s Talk About It: Turning Confrontation into Collaboration at Work

  • 3h 29m
  • Paul L. Marciano
  • McGraw-Hill
  • 2021
Filled with ready-to-use sample scripts, real-world scenarios, and proven psychological methods for diffusing conflicts effectively, this book delivers everything you need to deal with the most challenging people and situations―confidently, competently, and collaboratively.