Measuring ROI in Learning & Development: Case Studies from Global Organizations
- 5h 57m
- Jack J. Phillips, Patricia Pulliam Phillips (eds)
- Association for Talent Development
- 2012
Case studies provide real examples of how processes play out in an organization. The book of case studies describes how learning and development programs are evaluated, including the financial ROI. These case studies represent settings and cultures from around the world including India, Australia, Canada, Germany, and other countries, as well as the United States. The case studies are engaging, easy-to-read, and follow the evaluation process from the decision to evaluate a program, to planning for the study, to collecting data, analyzing data, and reporting results. More importantly, these case studies describe the improvements made to programs as a result of evaluation.
In this Book
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Building and Managing an Effective Indigenous Workforce—NSW Community Services Australia
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Evaluating a Global Sales Training Program—Industrial Company Germany
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A Learning Intervention for Work Engagement—PolyWrighton USA
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Success Through Managers Program ROI Study—Nova Scotia Public Service Commission Canada
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Measuring the Impact of Conflict Management Skills Training—XYZ County USA
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Technical Training Case Study—Aircraft Maintenance Company Ireland
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The ROI in Using Colleagues As Coaches—Hortresearch New Zealand
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Lean Concepts in Healthcare: A Return on Investment Study— Home Town Care USA
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Store Operations Development Workshop—Premier Retail South Africa
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Measuring the ROI in Business Performance Management—Garanti Bank Turkey
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Developing the ROI of an Online English-as-a-Second-Language Program—Wyeth Pharmaceuticals USA
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Consultative Sales Program in a Telecommunications Company—Telecommunications Company—Corporate Division Chile
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Determining Impact and ROI for Knowledge Management—Global Consulting, Inc. USA
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Winning Every Walk-in—TataSky Ltd India
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Measuring ROI in a Sales Force Coaching Program—A Brazilian Beverage Company: BBC Brazil
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