MIT Sloan Management Review Article on Bridging the Leadership Gap Between Tech and Business

To enable transformation, business and tech leaders alike must take bold action.

IT has a brand problem. It has lost trust with its customers — from C-suite stakeholders to individual contributors — who have come to associate IT with bottlenecks, frustration, constraints, and cost overruns. In fact, if IT were a consumer brand, it would have been discontinued years ago.