MIT Sloan Management Review Article on Projecting Leadership and Humanity in Crisis

Effective leadership can make crises manageable instead of overwhelming. Leading through crisis typically involves adopting a systematic approach to problem-solving: Stages of crisis include issue detection, response, recovery, and learning. Key considerations that can reduce the panic people feel when the world seems to be spiraling often include enacting a more directive style of leadership to clarify priorities, instituting a frequent cadence of communication, and formulating team decision-making structures to help people digest uncertainty and focus their attention on pressing tasks.

At the same time, the COVID-19 pandemic is highlighting the need to project not only leadership but humanity. By humanity, I mean attentiveness and awareness of others.