Outsourcing For Dummies

  • 7h 34m
  • Ed Ashley
  • John Wiley & Sons (US)
  • 2008

Think outsourcing may be the best way to enlarge your talent pool and increase your profits? Outsourcing For Dummies gives you hands-on, step-by-step guidance in implementing an effective and productive outsourcing program that reduces costs and improves your company’s capabilities.

This practical, plain-English guide helps you prepare your people and plan an effective sourcing strategy. You’ll find plenty of tips on negotiating with vendors, get help in drafting a binding contract, and find out how to verify and maintain compliance. Plus you’ll get a handle on the importance of communicating with vendors; find ways to measure performance, productivity, and cost-effectiveness; get the lowdown on troubleshooting and solving outsourcing problems; and, if the arrangement isn’t working out, get advice on ending the deal. Discover how to:

  • Determine the costs and risks of outsourcing
  • Identify qualified suppliers and consultants
  • Minimize the impact of outsourcing on your employees
  • Define the scope of your outsourcing program
  • Decide whether to go offshore, nearshore, or onshore
  • Understand the impact of cultural differences on outsourcing
  • Document objectives and review proposals
  • Plan for the disruption in business operations
  • Deal with international employees and vendors
  • Manage outsourcing relationships
  • Protect your data from piracy
  • Avoid common outsourcing mistakes

Outsourcing can be the best decision your company has ever made —or the worst! Read Outsourcing For Dummies today, and get it right the first time.

About the Author

Ed Ashley has over 25 years' experience in business and technology leadership, and works with senior management in organizations to run programs for improving efficiency of people and processes, including developing sourcing strategies and managing outsourcing suppliers.

In this Book

  • Outsourcing for Dummies
  • Introduction
  • A Quick Overview of Outsourcing
  • Understanding What Outsourcing Is and Isn’t
  • Cha-Ching — The Costs of Outsourcing
  • Determining Whether Your Organization Is Ready to Outsource
  • Preparing Your Organization (and Team) for Outsourcing
  • What to Consider When Outsourcing in the International Arena
  • Planning a Sourcing Strategy
  • Defining Your Scope: What You Want to Outsource
  • Choosing Service Providers: The Selection Process
  • Getting a Firm Grasp on Pricing
  • Documenting Your Objectives and Reviewing Proposals
  • Negotiating with Vendors and Signing on the Dotted Line
  • Implementing the Transitions, Transformations, and Other Changes
  • Governing the Service and the Relationship
  • Communicating Your Outsourcing Plans
  • Completing or Ending the Job
  • The Ethics of Outsourcing
  • Ten Benefits of Outsourcing
  • Ten (Plus One) Top Outsourcing Mistakes and How to Avoid Them
  • About the CD