Performance Dashboards: Measuring, Monitoring, and Managing Your Business, Second Edition

  • 5h 22m
  • Wayne Eckerson
  • John Wiley & Sons (US)
  • 2011

Tips, techniques, and trends on harnessing dashboard technology to optimize business performance

In Performance Dashboards, Second Edition, author Wayne Eckerson explains what dashboards are, where they can be used, and why they are important to measuring and managing performance. As Director of Research for The Data Warehousing Institute, a worldwide association of business intelligence professionals, Eckerson interviewed dozens of organizations that have built various types of performance dashboards in different industries and lines of business. Their practical insights explore how you can effectively turbo-charge performance–management initiatives with dashboard technology.

  • Includes all-new case studies, industry research, news chapters on "Architecting Performance Dashboards" and "Launching and Managing the Project" and updated information on designing KPIs, designing dashboard displays, integrating dashboards, and types of dashboards.
  • Provides a solid foundation for understanding performance dashboards, business intelligence, and performance management
  • Addresses the next generation of performance dashboards, such as Mashboards and Visual Discovery tools, and including new techniques for designing dashboards and developing key performance indicators
  • Offers guidance on how to incorporate predictive analytics, what-if modeling, collaboration, and advanced visualization techniques

This updated book, which is 75% rewritten, provides a foundation for understanding performance dashboards, business intelligence, and performance management to optimize performance and accelerate results.

About the Author

Wayne Eckerson is an industry thought leader and consultant who has covered business intelligence (BI) since 1995. Eckerson has conducted numerous in-depth research studies on BI and is a noted speaker and blogger. He is the author of a popular BI Maturity Model and chair of TDWI's BI Executive Summit, which educates business and technical executives about best practices and emerging trends in BI and performance management. He is currently director of TDWI Research.

In this Book

  • Foreword
  • What are Performance Dashboards?
  • The Context for Performance Dashboards
  • Assessing Your Organizational Readiness
  • Assessing Your Technical Readiness
  • How to Align Business and IT
  • Types of Performance Dashboards
  • Operational Dashboards in Action
  • Tactical Dashboards in Action
  • Strategic Dashboards in Action
  • How to Launch, Manage, and Sustain the Project
  • How to Create Effective Performance Metrics
  • How to Design Effective Dashboard Displays
  • How to Architect a Performance Dashboard
  • How to Deploy and Integrate Dashboards
  • How to Ensure Adoption and Drive Positive Change