Phone Sales: The Science of Making the Sale
- 3h 39m
- Kerry Johnson
- G&D Media
- 2019
How can you get through gate-keepers? How can you get calls returned? How can you reach more prospects instead of their voicemails? Phone Sales will make your phone a profit center. This book includes actual phone sales calls from top producers.
Some of the skills you'll learn are:
- The 3 best closes to use on the phone
- How to book appointments
- What to say when someone says, "I'm not interested"
- How to avoid telephone tag
- How to get your calls returned
- How to beat "call reluctance"
About the Author
Dr. Kerry L. Johnson is a best selling author and speaker. He speaks to audiences around the world at least 8 times a month ranging from Hong Kong to Halifax, and from New Zealand to New York. Traveling 8,000 miles each week, Dr. Johnson presents such topics as “How to Read Your Customers Mind,” “The Trust Connection” and Peak Performance: How to Increase Business by 80% in 8 weeks.”
In this Book
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Introduction
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Getting Through
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The Power of Referrals
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Following up
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Read the Script
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Polishing Your Voice
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Perfecting the Art of Listening
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How to Qualify a Prospect
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Probing
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Reconnecting with Prospects
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Key Words and Phrases
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The Presentation
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Handling Objections
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The Art of the Close
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Dealing with Difficult Customers
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Hiring the Perfect Telemarketer
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Summary—What You Learned in This Book
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