Reorganize for Resilience: Putting Customers at the Center of Your Business

  • 4h 16m
  • Ranjay Gulati
  • Harvard Business Press
  • 2009
Including examples from Cisco Systems, La Farge, Starbucks, Best Buy, and Jones Lang LaSalle, this authoritative, practical book explores the levers of resilience, and helps you walk the walk, not just talk the talk, of customer centricity.