Return on Investment in Training and Performance Improvement Programs, Second Edition

  • 6h 17m
  • Jack J. Phillips
  • Taylor and Francis
  • 2003

The second edition of this bestselling book, Return on Investment in Training and Performance Improvement Programs, guides you through a proven, results-based approach to calculating the Return on Investment in training and performance improvement programs.

Jack Phillips has composed user-friendly ROI calculations, plus:

  • ten post-program data collection methods
  • ten strategies for determining the amount of improvement that is directly linked to training programs
  • ten techniques for converting both hard and soft data to monetary values

Return on Investment in Training and Performance Improvement Programs, Second Edition continues as a primary reference for learning how to utilize ROI to show the contribution of training, education, learning systems, performance improvement, and change initiatives throughout organizations.

The book also details implementation issues, provides worksheets, and pinpoints non-monetary program benefits. A case study takes the reader through the ROI process step-by-step.

  • Applies the well-known ROI method to training programs
  • Provides you with the tools to identify the key indicators for measurement and how to measure them effectively
  • Summarizes in simple language everything practitioners need to do to sell, defend, or expand training initiatives to senior management

About the Author

As a world-renowned expert on measurement and evaluation, Dr. Jack J. Phillips provides consulting services for Fortune 500 companies and workshops for major conference providers throughout the world. Phillips is author or editor of more than 40 books—12 about measurement and evaluation—and more than 150 articles.

His expertise in measurement and evaluation is based on more than twenty-seven years of corporate experience in five industries (aerospace, textiles, metals, construction materials, and banking). Phillips has served as training and development manager at two Fortune 500 firms, senior HR officer at two firms, president of a regional federal savings bank, and management professor at a major state university.

His background in training and HR led Phillips to develop the ROI Methodology—a revolutionary process that provides bottom-line figures and accountability for all types of training, performance improvement, human resources, and technology programs. Phillips has received numerous awards for his books and work.

Phillips regularly consults with clients in manufacturing, service, and government organizations in 36 countries in North and South America, Europe, Africa, and Asia.

Books most recently authored by Phillips include Managing Retention, Butterworth-Heinemann 2003: The Project Management Scorecard, Butterworth-Heinemann 2002; How to Measure Training Results, McGraw-Hill, 2002; The Human Resources Scorecard: Measuring the Return on Investment, Butterworth-Heinemann, 2001; The Consultant's Scorecard, McGraw-Hill, NY, 2000; HRD Trends Worldwide Shared Solutions to Compete in a Global Economy, Butterworth-Heinemann, 1999; Handbook of Training Evaluation and Measurement Methods, 3rd edition, Butterworth-Heinemann, Boston, MA, 1997; and Accountability in Human Resource Management, Butterworth-Heinemann, Boston, MA, 1996. Phillips served as series editor for the In Action casebook series, which became the most ambitious publishing project of the American Society for Training and Development and includes 30 titles. He currently serves as series editor for Butterworth-Heinemann's Improving Human Performance series, and serves as editor for the Measurement in Action series published by the Center for Effective Performance.

Phillips has undergraduate degrees in electrical engineering, physics, and mathematics from Southern Polytechnic State University and Oglethorpe University, a master's degree in decision sciences from Georgia State University, and a Ph.D. in human resource management from the University of Alabama.

In this Book

  • Measuring the Return on Investment—Key Issues and Trends
  • ROI Model
  • Collecting Data
  • Isolating the Effects of Training
  • Converting Data to Monetary Benefits
  • Tabulating Program Costs
  • Calculating the Return
  • Identifying Intangible Measures
  • ROI Forecasting
  • How to Communicate Results
  • Implementation Issues