Solve Employee Problems Before They Start: Resolving Conflict in the Real World

  • 3h 49m
  • Scott Warrick
  • Society for Human Resource Management
  • 2019
With compassion, clarity, and conviction (and a dash of comedy for good measure) popular speaker and employment law attorney Scott Warrick distills conflict resolution to just three simple moves: Empathic Listening, Parroting, and Rewards (EPR).