The ABC's Of Supervising Others, Self-Study Guide (Supervisors and Managers Series)
- 43m
- Mary Lynn Pulley, Michael Wakefield
- Courseware Company Ltd.
- 2020
This book has been created for new and aspiring supervisors. It will provide these professionals with the skills necessary to overcome many of the problems encountered as a supervisor, and will ultimately propel them into strong leadership roles. Through a highly interactive program, participants will learn about the role and responsibilities of their new position, while developing or enhancing skills such as listening, communication, conflict resolution, and providing feedback. They will also work through challenges that include hostility, complaints, and keeping employees motivated.
In this Book
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Overview
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Pre-Assignment Review
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Making the Transition
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Responsibilities of a Supervisor
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Key Behaviors and Attitudes
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Setting Goals
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Planning for Success
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Active Listening Techniques
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Communication Skills
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Giving Feedback
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Giving Instructions
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Orders, Requests, and Suggestions
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Managing Conflict
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Managing Challenging Situations
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Developing Relationships
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