The Conflict Resolution Toolbox: Models & Maps for Analyzing, Diagnosing, and Resolving Conflict

  • 3h 31m
  • Gary Furlong
  • John Wiley & Sons (UK)
  • 2005
Bridging the gap between theory and practice, this step-by-step guide shows mediators, negotiators, managers, and anyone needing to resolve conflict how to simply and effectively understand and assess the situations of conflict they face.

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