The Conflict Resolution Toolbox: Models & Maps for Analyzing, Diagnosing, and Resolving Conflict
- 3h 31m
- Gary Furlong
- John Wiley & Sons (UK)
Bridging the gap between theory and practice, this step-by-step guide shows mediators, negotiators, managers, and anyone needing to resolve conflict how to simply and effectively understand and assess the situations of conflict they face.