The IT Support Handbook: A How-To Guide to Providing Effective Help and Support to IT Users

  • 2h 42m
  • Mike Halsey
  • Apress
  • 2019
Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, this book will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business.