The Power of Business Process Improvement, Second Edition: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability

  • 4h 1m
  • Susan Page
  • 2016

Baffled by repeated mistakes in your department? Want to focus your employees' limited time on more valuable work? The answer to these challenges and more is business process improvement (BPI). Every process in every organization can be made more effective, cost-efficient, and adaptable to changing business needs. The good news is you don't need to be a BPM expert to get great results. Written by an experienced process analyst, this how-to guide presents a simple, bottom-line approach to process improvement work. With its proven 10-step method you can:

  • Identify and prioritize the processes that need fixing
  • Eliminate duplication and bureaucracy
  • Control costs
  • Establish internal controls to reduce human error
  • Test and rework the process before introducing it
  • Implement the changes

Now in its second edition, The Power of Business Process Improvement is even more user-friendly with new software suggestions, quizzes, a comparison of industry improvement methods, and examples to help you apply the ideas. Whether you are new to BPI or a seasoned pro, you will have business running better in no time.

About the Author

Susan Page is an experienced business process improvement consultant who currently works for a major entertainment company in Orlando. She has consulted in the computer, banking, health management, and entertainment industries, and has a master’s degree in Computer Information Systems. She lives in Orlando, Florida.

In this Book

  • The Roadmap—Learning How to Navigate
  • Step 1: Develop the Process Inventory—Identifying and Prioritizing the Process List
  • Step 2: Establish the Foundation—Avoiding Scope Creep
  • Step 3: Draw the Process Map—Flowcharting and Documenting
  • Steps 4–5: Estimate Time and Cost and Verify the Process Map—Introducing Process and Cycle Time and Gaining Buy-In
  • Step 6: Apply Improvement Techniques—Challenging Everything
  • Step 7: Create Internal Controls, Tools, and Metrics—Making It Real
  • Step 8: Test and Rework—Making Sure It Works
  • Step 9: Implement the Change—Preparing the Organization
  • Step 10: Drive Continuous Improvement—Embracing the New Mindset
  • Create the Executive Summary—Getting the Recognition
  • Business Process Management—BPM and Other Improvement Techniques
  • Case Study 1—Training and Development
  • Case Study 2—Recruitment Process in Hong Kong