Virtual Collaborative Writing in the Workplace: Computer-Mediated Communication Technologies and Processes

  • 13h 48m
  • Beth L. Hewett, Charlotte Robidoux (eds)
  • IGI Global
  • 2010

Recently, there has been an increase in the need for individuals to collaborate virtually on writing projects. Writing virtually allows individuals to distribute their processes across not only an office space, but across geographic locations, as well.

Virtual Collaborative Writing in the Workplace: Computer-Mediated Communication Technologies and Processes investigates the use of computer-mediated communication technologies, including everything from instant messaging and e-mail to interaction on Web pages, Webcasts, and graphical user interfaces, to facilitate effective interdependent collaboration in writing projects. This book focuses on the type of writing that typically occurs in virtual workplace settings, such as academic institutions, private and for-profit industry, and the government, in which the purpose of the writing is to convey information or argue a position rather than to socialize or entertain. What makes this book stand out from others like it is the fact that it was written collaboratively through the use of Wikis and Google Docs and that it provides a meta-analysis of the development process of the book from conception to completion.

About the Authors

Beth L. Hewett holds a Ph.D. from The Catholic University of America and is a consultant in online communication in educational settings. She is an adjunct Associate Professor with the University of Maryland University College. Beth was an editor for Kairos: Journal of Rhetoric, Technology, and Pedagogy for seven years; all of this web-based journal's interactions are conducted virtually. She also developed an online writing program for Smarthinking, Inc., the country's leading Web-based learning support service. Beth is the author of The Online Writing Conference: A Guide for Teachers and Tutors (Heinemann Boynton-Cook, 2010), co-author of Preparing Educator's for Online Writing Instruction: Principles and Processes (NCTE, 2004), co-editor of Technology and English Studies: Innovative Professional Paths (Erlbaum, 2005), and author of various journal articles about writing, technology, and rhetoric. She is the national committee chair for the CCCCs Committee for Best Practices in Online Writing Instruction. She is the author of Good Words: Memorializing Through a Eulogy (Grief Illustrated Press, 2009) and is a grief facilitator trainer with the National Catholic Ministry for the Bereaved; she has developed numerous grief-healing workshops, seminars, and retreats.

Charlotte Robidoux holds a Ph.D. from The Catholic University of America and specializes in rhetoric, technical communication, and science. Charlotte's doctoral work focused on the role of rhetoric in genetics research. She is a content strategy manager for the Enterprise Storage & Servers division at HP and leads the organization's single-sourcing initiative, overseeing content reuse and the team's content management system. Her interest in collaboration stems from the development of processes for reusing content effectively across products. Because typically writers have been accustomed to working independently, they need best practices for writing collaboratively in virtual settings. Charlotte joined HP in 2000 and has worked in technical communication for over 17 years as an author, editor, and manager. She is a recipient of the Center for Information Development (CIDM) "Rare Bird" award for her work on an HP document tracking database. She began her career in technical communications as a consultant for Washington, DC. firms holding contracts with the Department of Defense, Department of the Navy, Environmental Protection Agency, and others. In addition to writing numerous articles of the CIDM Best Practices newsletter, she is the author of "Rhetorically Structured Content: Developing a Collaborative Single-Sourcing Curriculum" published in Technical Communication Quarterly, co-author of "Is There a Write Way to Collaborate?" published in STC's Intercom, and co-author of "Streamline Your Path to Metadata" published in The Information Management & Architecture Framework.

In this Book

  • Principles for Exploring Virtual Collaborative Writing
  • Frameworks for Talking about Virtual Collaborative Writing
  • Case Study: "Can You See Me?": Writing toward Clarity in a Software Development Life Cycle
  • Engaging in Virtual Collaborative Writing: Issues, Obstacles, and Strategies
  • Forming Trust in Virtual Writing Teams: Perspectives and Applications
  • Case Study: A Collaborative of Content Designers and Developers
  • Removing Barriers to Collaborating in Virtual Writing Projects
  • Facilitating Virtual Collaborative Writing through Informed Leadership
  • Case Study: Putting their Heads Together Virtually: Case Studies on Collaboration using Content Management Technology
  • Optimizing Team Performance: Collaborative Virtual Writing
  • Making Collaborative Writing Decisions Virtually
  • Case Study: Advancing New Authoring Strategies through Virtual Collaboration
  • Using Standards to Promote Collaboration among Writers
  • Developing Content in a Reuse Environment
  • Case Study: Managing Content Quality and Consistency in a Collaborative Virtual World
  • Caution! Empowered Reviewers Ahead: The Challenges of the Review Process in Collaboration
  • Collaborating with Customers Virtually to Improve Content
  • Preparing Writers for Virtual Environments
  • Case Study: Writing, Rhetoric, and Design: A Virtual Collaboration Case Study
  • Inventing Non-Discursive Text in Virtual Collaboration Environments
  • The Mutual Presence of RP-7 and the Future of Virtual Collaborative Writing
  • Collaborating Virtually to Develop This Book