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Skillchoice Business

SALES And CUSTOMER FACING SKILLS

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Customer Service Curriculum

Customer Service Skills (5)
Title Type ID / DESCRIPTION
Interacting with Customers Skillsoft Course acs_02_a01_bs_enus
Communicating Effectively with Customers Skillsoft Course acs_02_a02_bs_enus
Controlling Conflict, Stress, and Time in a Customer Service Environment Skillsoft Course acs_02_a03_bs_enus
Dealing with Customer Service Incidents and Complaints Skillsoft Course acs_02_a04_bs_enus
Polishing Your Skills for Excellent Customer Service Skillsoft Course acs_02_a05_bs_enus
Essentials of Customer Service (6)
Title Type ID / DESCRIPTION
Rapport Building in Customer Service Skillsoft Course acs_03_a01_bs_enus
Providing On-site Customer Service Skillsoft Course acs_03_a02_bs_enus
Providing Telephone Customer Service Skillsoft Course acs_03_a03_bs_enus
Providing Effective Internal Customer Service Skillsoft Course acs_03_a04_bs_enus
Facing Confrontation in Customer Service Skillsoft Course acs_03_a05_bs_enus
Designing a Customer Service Strategy Skillsoft Course acs_03_a06_bs_enus
ITIL® 2011 Edition Intermediate Level: Operational Support & Analysis (OSA) (30)
Title Type ID / DESCRIPTION
ITIL® 2011 Edition OSA: Introduction to Operational Support and Analysis Skillsoft Course ib_iosb_a01_it_enus
ITIL® 2011 Edition OSA: Introduction to Operational Support and Analysis Skillsoft Course ib_iosb_a01_it_enus
ITIL® 2011 Edition OSA: Introduction to Event Management Skillsoft Course ib_iosb_a02_it_enus
ITIL® 2011 Edition OSA: Introduction to Event Management Skillsoft Course ib_iosb_a02_it_enus
ITIL® 2011 Edition OSA: Introduction to Incident Management Skillsoft Course ib_iosb_a03_it_enus
ITIL® 2011 Edition OSA: Introduction to Incident Management Skillsoft Course ib_iosb_a03_it_enus
ITIL® 2011 Edition OSA: Incident Management Interactions Skillsoft Course ib_iosb_a04_it_enus
ITIL® 2011 Edition OSA: Incident Management Interactions Skillsoft Course ib_iosb_a04_it_enus
ITIL® 2011 Edition OSA: Introduction to Request Fulfillment Skillsoft Course ib_iosb_a05_it_enus
ITIL® 2011 Edition OSA: Introduction to Request Fulfillment Skillsoft Course ib_iosb_a05_it_enus
ITIL® 2011 Edition OSA: Request Fulfillment Process Interfaces and Challenges Skillsoft Course ib_iosb_a06_it_enus
ITIL® 2011 Edition OSA: Request Fulfillment Process Interfaces and Challenges Skillsoft Course ib_iosb_a06_it_enus
ITIL® 2011 Edition OSA: Introduction to Problem Management Skillsoft Course ib_iosb_a07_it_enus
ITIL® 2011 Edition OSA: Introduction to Problem Management Skillsoft Course ib_iosb_a07_it_enus
ITIL® 2011 Edition OSA: Problem Management Process Interfaces and Challenges Skillsoft Course ib_iosb_a08_it_enus
ITIL® 2011 Edition OSA: Problem Management Process Interfaces and Challenges Skillsoft Course ib_iosb_a08_it_enus
ITIL® 2011 Edition OSA: Introduction to Access Management Skillsoft Course ib_iosb_a09_it_enus
ITIL® 2011 Edition OSA: Introduction to Access Management Skillsoft Course ib_iosb_a09_it_enus
ITIL® 2011 Edition OSA: Introduction to the Service Desk Skillsoft Course ib_iosb_a10_it_enus
ITIL® 2011 Edition OSA: Introduction to the Service Desk Skillsoft Course ib_iosb_a10_it_enus
ITIL® 2011 Edition OSA: Service Desk Metrics and Outsourcing Skillsoft Course ib_iosb_a11_it_enus
ITIL® 2011 Edition OSA: Service Desk Metrics and Outsourcing Skillsoft Course ib_iosb_a11_it_enus
ITIL® 2011 Edition OSA: Introduction to Functions Skillsoft Course ib_iosb_a12_it_enus
ITIL® 2011 Edition OSA: Introduction to Functions Skillsoft Course ib_iosb_a12_it_enus
ITIL® 2011 Edition OSA: Function Activities Skillsoft Course ib_iosb_a13_it_enus
ITIL® 2011 Edition OSA: Function Activities Skillsoft Course ib_iosb_a13_it_enus
ITIL® 2011 Edition OSA: Technology and Implementation Considerations Skillsoft Course ib_iosb_a14_it_enus
ITIL® 2011 Edition OSA: Technology and Implementation Considerations Skillsoft Course ib_iosb_a14_it_enus
ITIL ® Operational Support & Analysis Skillsoft Final Exams ib_iosb_a01_fe_enus
ITIL ® Operational Support & Analysis Skillsoft Final Exams ib_iosb_a01_fe_enus
ITIL® 2011 Foundation (18)
Title Type ID / DESCRIPTION
Overview of the ITIL® Service Lifecycle Skillsoft Course acs_01_a01_it_enus
Overview of the ITIL® Service Lifecycle Skillsoft Course acs_01_a01_it_enus
ITIL® Service Strategy Concepts Skillsoft Course acs_01_a02_it_enus
ITIL® Service Strategy Concepts Skillsoft Course acs_01_a02_it_enus
ITIL® Service Strategy Processes Skillsoft Course acs_01_a03_it_enus
ITIL® Service Strategy Processes Skillsoft Course acs_01_a03_it_enus
ITIL® Service Design Concepts Skillsoft Course acs_01_a04_it_enus
ITIL® Service Design Concepts Skillsoft Course acs_01_a04_it_enus
ITIL® Service Design Processes Skillsoft Course acs_01_a05_it_enus
ITIL® Service Design Processes Skillsoft Course acs_01_a05_it_enus
ITIL® Service Transition Concepts and Processes Skillsoft Course acs_01_a06_it_enus
ITIL® Service Transition Concepts and Processes Skillsoft Course acs_01_a06_it_enus
ITIL® Service Operation Concepts Skillsoft Course acs_01_a07_it_enus
ITIL® Service Operation Concepts Skillsoft Course acs_01_a07_it_enus
ITIL® Service Operation Processes Skillsoft Course acs_01_a08_it_enus
ITIL® Service Operation Processes Skillsoft Course acs_01_a08_it_enus
ITIL® Continual Service Improvement Skillsoft Course acs_01_a09_it_enus
ITIL® Continual Service Improvement Skillsoft Course acs_01_a09_it_enus
ITIL® 4 Foundation (18)
Title Type ID / DESCRIPTION
ITIL® 4 Foundation: Introduction Skillsoft Course it_acs04_01_enus
ITIL® 4 Foundation: Introduction Skillsoft Course it_acs04_01_enus
ITIL® 4 Foundation: Key Concepts of Service Management Skillsoft Course it_acs04_02_enus
ITIL® 4 Foundation: Key Concepts of Service Management Skillsoft Course it_acs04_02_enus
ITIL® 4 Foundation: Key Concepts Skillsoft Course it_acs04_03_enus
ITIL® 4 Foundation: Key Concepts Skillsoft Course it_acs04_03_enus
ITIL® 4 Foundation: The Service Value System Skillsoft Course it_acs04_04_enus
ITIL® 4 Foundation: The Service Value System Skillsoft Course it_acs04_04_enus
ITIL® 4 Foundation: The Service Value Chain Skillsoft Course it_acs04_05_enus
ITIL® 4 Foundation: The Service Value Chain Skillsoft Course it_acs04_05_enus
ITIL® 4 Foundation: The Guiding Principles Skillsoft Course it_acs04_06_enus
ITIL® 4 Foundation: The Guiding Principles Skillsoft Course it_acs04_06_enus
ITIL® 4 Foundation: General Management Practices Skillsoft Course it_acs04_07_enus
ITIL® 4 Foundation: General Management Practices Skillsoft Course it_acs04_07_enus
ITIL® 4 Foundation: Service Management Practices (Part 1) Skillsoft Course it_acs04_08_enus
ITIL® 4 Foundation: Service Management Practices (Part 1) Skillsoft Course it_acs04_08_enus
ITIL® 4 Foundation: Service Management Practices (Part 2) Skillsoft Course it_acs04_09_enus
ITIL® 4 Foundation: Service Management Practices (Part 2) Skillsoft Course it_acs04_09_enus

Industry Foundations

Industry Overviews (19)
Title Type ID / DESCRIPTION
The Telecommunications Industry Overview: Version 4 Skillsoft Course indo_01_a11_bs_enus
The Health Care Industry Overview: Version 4 Skillsoft Course indo_01_a12_bs_enus
The Insurance Industry Overview: Version 4 Skillsoft Course indo_01_a13_bs_enus
The Oil and Gas Industry Overview: Version 4 Skillsoft Course indo_01_a15_bs_enus
The Manufacturing Industry Overview: Version 4 Skillsoft Course indo_01_a17_bs_enus
The Pharmaceutical Industry Overview: Version 5 Skillsoft Course indo_01_a18_bs_enus
The Information Technology Industry Overview: Version 4 Skillsoft Course indo_01_a19_bs_enus
The Federal Government Industry Overview: Version 4 Skillsoft Course indo_01_a20_bs_enus
The Education Industry Overview: Version 2 Skillsoft Course indo_01_a21_bs_enus
The Utilities Industry Overview: Version 2 Skillsoft Course indo_01_a22_bs_enus
The Chemicals Industry Overview: Version 2 Skillsoft Course indo_01_a23_bs_enus
The Broadcasting & Entertainment Industry Overview: Version 2 Skillsoft Course indo_01_a24_bs_enus
The Capital Markets Industry Overview: Version 2 Skillsoft Course indo_01_a25_bs_enus
The Consumer Electronics Industry Overview: Version 2 Skillsoft Course indo_01_a26_bs_enus
The Aerospace & Defense Industry Overview: Version 2 Skillsoft Course indo_01_a27_bs_enus
The Biotechnology Industry Overview: Version 2 Skillsoft Course indo_01_a28_bs_enus
The Automotive Industry Overview: Version 4 Skillsoft Course indo_01_a29_bs_enus
The Food and Beverage Industry Overview: Version 4 Skillsoft Course indo_01_a30_bs_enus
The Agriculture Industry Overview: Version 4 Skillsoft Course indo_01_a31_bs_enus

Sales Curriculum

Sales Foundations (5)
Title Type ID / DESCRIPTION
Prospecting: Panning for Sales Gold Skillsoft Course asl_01_a01_bs_enus
The Discovery Meeting: Starting Off on the Right Foot Skillsoft Course asl_01_a02_bs_enus
The Value Proposition: Getting Your Pitch Right Skillsoft Course asl_01_a03_bs_enus
Turning Objection into Opportunity during a Sales Call Skillsoft Course asl_01_a04_bs_enus
Negotiating Well and Going for the Close Skillsoft Course asl_01_a05_bs_enus