Catalog

Download a course collection

SkillChoice Business

SALES and CUSTOMER FACING SKILLS

Expand all | Collapse all


Customer Service Curriculum

ITIL® 2011 Edition Intermediate Level: Operational Support & Analysis (OSA) (15)
Title Type ID / DESCRIPTION
ITIL® 2011 Edition OSA: Introduction to Operational Support and Analysis Skillsoft Course ib_iosb_a01_it_enus
ITIL® 2011 Edition OSA: Introduction to Event Management Skillsoft Course ib_iosb_a02_it_enus
ITIL® 2011 Edition OSA: Introduction to Incident Management Skillsoft Course ib_iosb_a03_it_enus
ITIL® 2011 Edition OSA: Incident Management Interactions Skillsoft Course ib_iosb_a04_it_enus
ITIL® 2011 Edition OSA: Introduction to Request Fulfillment Skillsoft Course ib_iosb_a05_it_enus
ITIL® 2011 Edition OSA: Request Fulfillment Process Interfaces and Challenges Skillsoft Course ib_iosb_a06_it_enus
ITIL® 2011 Edition OSA: Introduction to Problem Management Skillsoft Course ib_iosb_a07_it_enus
ITIL® 2011 Edition OSA: Problem Management Process Interfaces and Challenges Skillsoft Course ib_iosb_a08_it_enus
ITIL® 2011 Edition OSA: Introduction to Access Management Skillsoft Course ib_iosb_a09_it_enus
ITIL® 2011 Edition OSA: Introduction to the Service Desk Skillsoft Course ib_iosb_a10_it_enus
ITIL® 2011 Edition OSA: Service Desk Metrics and Outsourcing Skillsoft Course ib_iosb_a11_it_enus
ITIL® 2011 Edition OSA: Introduction to Functions Skillsoft Course ib_iosb_a12_it_enus
ITIL® 2011 Edition OSA: Function Activities Skillsoft Course ib_iosb_a13_it_enus
ITIL® 2011 Edition OSA: Technology and Implementation Considerations Skillsoft Course ib_iosb_a14_it_enus
ITIL ® Operational Support & Analysis Skillsoft Final Exams ib_iosb_a01_fe_enus
ITIL® 2011 Foundation (9)
Title Type ID / DESCRIPTION
Overview of the ITIL® Service Lifecycle Skillsoft Course acs_01_a01_it_enus
ITIL® Service Strategy Concepts Skillsoft Course acs_01_a02_it_enus
ITIL® Service Strategy Processes Skillsoft Course acs_01_a03_it_enus
ITIL® Service Design Concepts Skillsoft Course acs_01_a04_it_enus
ITIL® Service Design Processes Skillsoft Course acs_01_a05_it_enus
ITIL® Service Transition Concepts and Processes Skillsoft Course acs_01_a06_it_enus
ITIL® Service Operation Concepts Skillsoft Course acs_01_a07_it_enus
ITIL® Service Operation Processes Skillsoft Course acs_01_a08_it_enus
ITIL® Continual Service Improvement Skillsoft Course acs_01_a09_it_enus
ITIL® 4 Foundation (9)
Title Type ID / DESCRIPTION
ITIL® 4 Foundation: Introduction Skillsoft Course it_acs04_01_enus
ITIL® 4 Foundation: Key Concepts of Service Management Skillsoft Course it_acs04_02_enus
ITIL® 4 Foundation: Key Concepts Skillsoft Course it_acs04_03_enus
ITIL® 4 Foundation: The Service Value System Skillsoft Course it_acs04_04_enus
ITIL® 4 Foundation: The Service Value Chain Skillsoft Course it_acs04_05_enus
ITIL® 4 Foundation: The Guiding Principles Skillsoft Course it_acs04_06_enus
ITIL® 4 Foundation: General Management Practices Skillsoft Course it_acs04_07_enus
ITIL® 4 Foundation: Service Management Practices (Part 1) Skillsoft Course it_acs04_08_enus
ITIL® 4 Foundation: Service Management Practices (Part 2) Skillsoft Course it_acs04_09_enus