Catalog

Download a course collection

Sales And Customer Facing Skills

Customer Service Curriculum

Expand all | Collapse all


Customer Service Skills (5)
Title Type ID / DESCRIPTION
Controlling Conflict, Stress, And Time In A Customer Service Environment SkillSoft Course acs_02_a03_bs_enus
Polishing Your Skills For Excellent Customer Service SkillSoft Course acs_02_a05_bs_enus
Communicating Effectively With Customers SkillSoft Course acs_02_a02_bs_enus
Dealing With Customer Service Incidents And Complaints SkillSoft Course acs_02_a04_bs_enus
Interacting With Customers SkillSoft Course acs_02_a01_bs_enus
Essentials Of Customer Service (8)
Title Type ID / DESCRIPTION
Designing A Customer Service Strategy SkillSoft Course acs_03_a06_bs_enus
Providing Effective Internal Customer Service SkillSoft Course acs_03_a04_bs_enus
Facing Confrontation In Customer Service SkillSoft Course acs_03_a05_bs_enus
Providing On-site Customer Service SkillSoft Course acs_03_a02_bs_enus
Rapport Building In Customer Service SkillSoft Course acs_03_a01_bs_enus
Providing Telephone Customer Service SkillSoft Course acs_03_a03_bs_enus
The Angry Caller: What’s Your Plan? SkillSoft Business Impact Series _pc_bi_spbi016
Aligning Performance To Key Indicators SkillSoft Business Impact Series _pc_bi_ctbi007
Itil® 2011 Edition Intermediate Level: Operational Support & Analysis (osa) (14)
Title Type ID / DESCRIPTION
Itil® 2011 Edition Osa: Technology And Implementation Considerations SkillSoft Course ib_iosb_a14_it_enus
Itil® 2011 Edition Osa: Introduction To Operational Support And Analysis SkillSoft Course ib_iosb_a01_it_enus
Itil® 2011 Edition Osa: Introduction To Event Management SkillSoft Course ib_iosb_a02_it_enus
Itil® 2011 Edition Osa: Introduction To Incident Management SkillSoft Course ib_iosb_a03_it_enus
Itil® 2011 Edition Osa: Incident Management Interactions SkillSoft Course ib_iosb_a04_it_enus
Itil® 2011 Edition Osa: Introduction To Request Fulfillment SkillSoft Course ib_iosb_a05_it_enus
Itil® 2011 Edition Osa: Request Fulfillment Process Interfaces And Challenges SkillSoft Course ib_iosb_a06_it_enus
Itil® 2011 Edition Osa: Introduction To Problem Management SkillSoft Course ib_iosb_a07_it_enus
Itil® 2011 Edition Osa: Problem Management Process Interfaces And Challenges SkillSoft Course ib_iosb_a08_it_enus
Itil® 2011 Edition Osa: Introduction To Access Management SkillSoft Course ib_iosb_a09_it_enus
Itil® 2011 Edition Osa: Introduction To The Service Desk SkillSoft Course ib_iosb_a10_it_enus
Itil® 2011 Edition Osa: Service Desk Metrics And Outsourcing SkillSoft Course ib_iosb_a11_it_enus
Itil® 2011 Edition Osa: Introduction To Functions SkillSoft Course ib_iosb_a12_it_enus
Itil® 2011 Edition Osa: Function Activities SkillSoft Course ib_iosb_a13_it_enus
Itil® 2011 Foundation (9)
Title Type ID / DESCRIPTION
Overview Of The Itil® Service Lifecycle SkillSoft Course acs_01_a01_it_enus
Itil® Service Operation Processes SkillSoft Course acs_01_a08_it_enus
Itil® Service Strategy Processes SkillSoft Course acs_01_a03_it_enus
Itil® Service Operation Concepts SkillSoft Course acs_01_a07_it_enus
Itil® Service Design Processes SkillSoft Course acs_01_a05_it_enus
Itil® Continual Service Improvement SkillSoft Course acs_01_a09_it_enus
Itil® Service Transition Concepts And Processes SkillSoft Course acs_01_a06_it_enus
Itil® Service Strategy Concepts SkillSoft Course acs_01_a02_it_enus
Itil® Service Design Concepts SkillSoft Course acs_01_a04_it_enus

Customer Service Skills (5)
Title Type ID / DESCRIPTION
Controlling Conflict, Stress, And Time In A Customer Service Environment SkillSoft Course acs_02_a03_bs_enus
Polishing Your Skills For Excellent Customer Service SkillSoft Course acs_02_a05_bs_enus
Communicating Effectively With Customers SkillSoft Course acs_02_a02_bs_enus
Dealing With Customer Service Incidents And Complaints SkillSoft Course acs_02_a04_bs_enus
Interacting With Customers SkillSoft Course acs_02_a01_bs_enus
Essentials Of Customer Service (8)
Title Type ID / DESCRIPTION
Designing A Customer Service Strategy SkillSoft Course acs_03_a06_bs_enus
Providing Effective Internal Customer Service SkillSoft Course acs_03_a04_bs_enus
Facing Confrontation In Customer Service SkillSoft Course acs_03_a05_bs_enus
Providing On-site Customer Service SkillSoft Course acs_03_a02_bs_enus
Rapport Building In Customer Service SkillSoft Course acs_03_a01_bs_enus
Providing Telephone Customer Service SkillSoft Course acs_03_a03_bs_enus
The Angry Caller: What’s Your Plan? SkillSoft Business Impact Series _pc_bi_spbi016
Aligning Performance To Key Indicators SkillSoft Business Impact Series _pc_bi_ctbi007
Itil® 2011 Edition Intermediate Level: Operational Support & Analysis (osa) (14)
Title Type ID / DESCRIPTION
Itil® 2011 Edition Osa: Technology And Implementation Considerations SkillSoft Course ib_iosb_a14_it_enus
Itil® 2011 Edition Osa: Introduction To Operational Support And Analysis SkillSoft Course ib_iosb_a01_it_enus
Itil® 2011 Edition Osa: Introduction To Event Management SkillSoft Course ib_iosb_a02_it_enus
Itil® 2011 Edition Osa: Introduction To Incident Management SkillSoft Course ib_iosb_a03_it_enus
Itil® 2011 Edition Osa: Incident Management Interactions SkillSoft Course ib_iosb_a04_it_enus
Itil® 2011 Edition Osa: Introduction To Request Fulfillment SkillSoft Course ib_iosb_a05_it_enus
Itil® 2011 Edition Osa: Request Fulfillment Process Interfaces And Challenges SkillSoft Course ib_iosb_a06_it_enus
Itil® 2011 Edition Osa: Introduction To Problem Management SkillSoft Course ib_iosb_a07_it_enus
Itil® 2011 Edition Osa: Problem Management Process Interfaces And Challenges SkillSoft Course ib_iosb_a08_it_enus
Itil® 2011 Edition Osa: Introduction To Access Management SkillSoft Course ib_iosb_a09_it_enus
Itil® 2011 Edition Osa: Introduction To The Service Desk SkillSoft Course ib_iosb_a10_it_enus
Itil® 2011 Edition Osa: Service Desk Metrics And Outsourcing SkillSoft Course ib_iosb_a11_it_enus
Itil® 2011 Edition Osa: Introduction To Functions SkillSoft Course ib_iosb_a12_it_enus
Itil® 2011 Edition Osa: Function Activities SkillSoft Course ib_iosb_a13_it_enus
Itil® 2011 Foundation (9)
Title Type ID / DESCRIPTION
Overview Of The Itil® Service Lifecycle SkillSoft Course acs_01_a01_it_enus
Itil® Service Operation Processes SkillSoft Course acs_01_a08_it_enus
Itil® Service Strategy Processes SkillSoft Course acs_01_a03_it_enus
Itil® Service Operation Concepts SkillSoft Course acs_01_a07_it_enus
Itil® Service Design Processes SkillSoft Course acs_01_a05_it_enus
Itil® Continual Service Improvement SkillSoft Course acs_01_a09_it_enus
Itil® Service Transition Concepts And Processes SkillSoft Course acs_01_a06_it_enus
Itil® Service Strategy Concepts SkillSoft Course acs_01_a02_it_enus
Itil® Service Design Concepts SkillSoft Course acs_01_a04_it_enus

Customer Service Skills (5)
Title Type ID / DESCRIPTION
Controlling Conflict, Stress, And Time In A Customer Service Environment SkillSoft Course acs_02_a03_bs_enus
Polishing Your Skills For Excellent Customer Service SkillSoft Course acs_02_a05_bs_enus
Communicating Effectively With Customers SkillSoft Course acs_02_a02_bs_enus
Dealing With Customer Service Incidents And Complaints SkillSoft Course acs_02_a04_bs_enus
Interacting With Customers SkillSoft Course acs_02_a01_bs_enus
Essentials Of Customer Service (8)
Title Type ID / DESCRIPTION
Designing A Customer Service Strategy SkillSoft Course acs_03_a06_bs_enus
Providing Effective Internal Customer Service SkillSoft Course acs_03_a04_bs_enus
Facing Confrontation In Customer Service SkillSoft Course acs_03_a05_bs_enus
Providing On-site Customer Service SkillSoft Course acs_03_a02_bs_enus
Rapport Building In Customer Service SkillSoft Course acs_03_a01_bs_enus
Providing Telephone Customer Service SkillSoft Course acs_03_a03_bs_enus
The Angry Caller: What’s Your Plan? SkillSoft Business Impact Series _pc_bi_spbi016
Aligning Performance To Key Indicators SkillSoft Business Impact Series _pc_bi_ctbi007
Itil® 2011 Edition Intermediate Level: Operational Support & Analysis (osa) (14)
Title Type ID / DESCRIPTION
Itil® 2011 Edition Osa: Technology And Implementation Considerations SkillSoft Course ib_iosb_a14_it_enus
Itil® 2011 Edition Osa: Introduction To Operational Support And Analysis SkillSoft Course ib_iosb_a01_it_enus
Itil® 2011 Edition Osa: Introduction To Event Management SkillSoft Course ib_iosb_a02_it_enus
Itil® 2011 Edition Osa: Introduction To Incident Management SkillSoft Course ib_iosb_a03_it_enus
Itil® 2011 Edition Osa: Incident Management Interactions SkillSoft Course ib_iosb_a04_it_enus
Itil® 2011 Edition Osa: Introduction To Request Fulfillment SkillSoft Course ib_iosb_a05_it_enus
Itil® 2011 Edition Osa: Request Fulfillment Process Interfaces And Challenges SkillSoft Course ib_iosb_a06_it_enus
Itil® 2011 Edition Osa: Introduction To Problem Management SkillSoft Course ib_iosb_a07_it_enus
Itil® 2011 Edition Osa: Problem Management Process Interfaces And Challenges SkillSoft Course ib_iosb_a08_it_enus
Itil® 2011 Edition Osa: Introduction To Access Management SkillSoft Course ib_iosb_a09_it_enus
Itil® 2011 Edition Osa: Introduction To The Service Desk SkillSoft Course ib_iosb_a10_it_enus
Itil® 2011 Edition Osa: Service Desk Metrics And Outsourcing SkillSoft Course ib_iosb_a11_it_enus
Itil® 2011 Edition Osa: Introduction To Functions SkillSoft Course ib_iosb_a12_it_enus
Itil® 2011 Edition Osa: Function Activities SkillSoft Course ib_iosb_a13_it_enus
Itil® 2011 Foundation (9)
Title Type ID / DESCRIPTION
Overview Of The Itil® Service Lifecycle SkillSoft Course acs_01_a01_it_enus
Itil® Service Operation Processes SkillSoft Course acs_01_a08_it_enus
Itil® Service Strategy Processes SkillSoft Course acs_01_a03_it_enus
Itil® Service Operation Concepts SkillSoft Course acs_01_a07_it_enus
Itil® Service Design Processes SkillSoft Course acs_01_a05_it_enus
Itil® Continual Service Improvement SkillSoft Course acs_01_a09_it_enus
Itil® Service Transition Concepts And Processes SkillSoft Course acs_01_a06_it_enus
Itil® Service Strategy Concepts SkillSoft Course acs_01_a02_it_enus
Itil® Service Design Concepts SkillSoft Course acs_01_a04_it_enus

Customer Service Skills (5)
Title Type ID / DESCRIPTION
Controlling Conflict, Stress, And Time In A Customer Service Environment SkillSoft Course acs_02_a03_bs_enus
Polishing Your Skills For Excellent Customer Service SkillSoft Course acs_02_a05_bs_enus
Communicating Effectively With Customers SkillSoft Course acs_02_a02_bs_enus
Dealing With Customer Service Incidents And Complaints SkillSoft Course acs_02_a04_bs_enus
Interacting With Customers SkillSoft Course acs_02_a01_bs_enus
Essentials Of Customer Service (8)
Title Type ID / DESCRIPTION
Designing A Customer Service Strategy SkillSoft Course acs_03_a06_bs_enus
Providing Effective Internal Customer Service SkillSoft Course acs_03_a04_bs_enus
Facing Confrontation In Customer Service SkillSoft Course acs_03_a05_bs_enus
Providing On-site Customer Service SkillSoft Course acs_03_a02_bs_enus
Rapport Building In Customer Service SkillSoft Course acs_03_a01_bs_enus
Providing Telephone Customer Service SkillSoft Course acs_03_a03_bs_enus
The Angry Caller: What’s Your Plan? SkillSoft Business Impact Series _pc_bi_spbi016
Aligning Performance To Key Indicators SkillSoft Business Impact Series _pc_bi_ctbi007
Itil® 2011 Edition Intermediate Level: Operational Support & Analysis (osa) (14)
Title Type ID / DESCRIPTION
Itil® 2011 Edition Osa: Technology And Implementation Considerations SkillSoft Course ib_iosb_a14_it_enus
Itil® 2011 Edition Osa: Introduction To Operational Support And Analysis SkillSoft Course ib_iosb_a01_it_enus
Itil® 2011 Edition Osa: Introduction To Event Management SkillSoft Course ib_iosb_a02_it_enus
Itil® 2011 Edition Osa: Introduction To Incident Management SkillSoft Course ib_iosb_a03_it_enus
Itil® 2011 Edition Osa: Incident Management Interactions SkillSoft Course ib_iosb_a04_it_enus
Itil® 2011 Edition Osa: Introduction To Request Fulfillment SkillSoft Course ib_iosb_a05_it_enus
Itil® 2011 Edition Osa: Request Fulfillment Process Interfaces And Challenges SkillSoft Course ib_iosb_a06_it_enus
Itil® 2011 Edition Osa: Introduction To Problem Management SkillSoft Course ib_iosb_a07_it_enus
Itil® 2011 Edition Osa: Problem Management Process Interfaces And Challenges SkillSoft Course ib_iosb_a08_it_enus
Itil® 2011 Edition Osa: Introduction To Access Management SkillSoft Course ib_iosb_a09_it_enus
Itil® 2011 Edition Osa: Introduction To The Service Desk SkillSoft Course ib_iosb_a10_it_enus
Itil® 2011 Edition Osa: Service Desk Metrics And Outsourcing SkillSoft Course ib_iosb_a11_it_enus
Itil® 2011 Edition Osa: Introduction To Functions SkillSoft Course ib_iosb_a12_it_enus
Itil® 2011 Edition Osa: Function Activities SkillSoft Course ib_iosb_a13_it_enus
Itil® 2011 Foundation (9)
Title Type ID / DESCRIPTION
Overview Of The Itil® Service Lifecycle SkillSoft Course acs_01_a01_it_enus
Itil® Service Operation Processes SkillSoft Course acs_01_a08_it_enus
Itil® Service Strategy Processes SkillSoft Course acs_01_a03_it_enus
Itil® Service Operation Concepts SkillSoft Course acs_01_a07_it_enus
Itil® Service Design Processes SkillSoft Course acs_01_a05_it_enus
Itil® Continual Service Improvement SkillSoft Course acs_01_a09_it_enus
Itil® Service Transition Concepts And Processes SkillSoft Course acs_01_a06_it_enus
Itil® Service Strategy Concepts SkillSoft Course acs_01_a02_it_enus
Itil® Service Design Concepts SkillSoft Course acs_01_a04_it_enus