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SALES And CUSTOMER FACING SKILLS

Customer Service Curriculum

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Customer Service Skills (16)
Title Type ID / DESCRIPTION
Interacting with Customers Skillsoft Course acs_02_a01_bs_enus
Communicating Effectively with Customers Skillsoft Course acs_02_a02_bs_enus
Controlling Conflict, Stress, and Time in a Customer Service Environment Skillsoft Course acs_02_a03_bs_enus
Dealing with Customer Service Incidents and Complaints Skillsoft Course acs_02_a04_bs_enus
Polishing Your Skills for Excellent Customer Service Skillsoft Course acs_02_a05_bs_enus
Listening to Your Customers Skillsoft Business Impact Series _pc_bi_spbi002
Creating a Customer-focused Organization Skillsoft Challenge Series _pc_ch_lach020
Developing Your Customer Focus Skillsoft Challenge Series _pc_ch_pach009
Essentials of Customer Service (16)
Title Type ID / DESCRIPTION
Rapport Building in Customer Service Skillsoft Course acs_03_a01_bs_enus
Providing On-site Customer Service Skillsoft Course acs_03_a02_bs_enus
Providing Telephone Customer Service Skillsoft Course acs_03_a03_bs_enus
Providing Effective Internal Customer Service Skillsoft Course acs_03_a04_bs_enus
Facing Confrontation in Customer Service Skillsoft Course acs_03_a05_bs_enus
Designing a Customer Service Strategy Skillsoft Course acs_03_a06_bs_enus
Aligning Performance to Key Indicators Skillsoft Business Impact Series _pc_bi_ctbi007
The Angry Caller: What’s Your Plan? Skillsoft Business Impact Series _pc_bi_spbi016
ITIL® 2011 Foundation (18)
Title Type ID / DESCRIPTION
Overview of the ITIL® Service Lifecycle Skillsoft Course acs_01_a01_it_enus
ITIL® Service Strategy Concepts Skillsoft Course acs_01_a02_it_enus
ITIL® Service Strategy Processes Skillsoft Course acs_01_a03_it_enus
ITIL® Service Design Concepts Skillsoft Course acs_01_a04_it_enus
ITIL® Service Design Processes Skillsoft Course acs_01_a05_it_enus
ITIL® Service Transition Concepts and Processes Skillsoft Course acs_01_a06_it_enus
ITIL® Service Operation Concepts Skillsoft Course acs_01_a07_it_enus
ITIL® Service Operation Processes Skillsoft Course acs_01_a08_it_enus
ITIL® Continual Service Improvement Skillsoft Course acs_01_a09_it_enus