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Customer Service Curriculum

Customer Service Skills (16)
Interacting with Customers Skillsoft Course acs_02_a01_bs_enus
Communicating Effectively with Customers Skillsoft Course acs_02_a02_bs_enus
Controlling Conflict, Stress, and Time in a Customer Service Environment Skillsoft Course acs_02_a03_bs_enus
Dealing with Customer Service Incidents and Complaints Skillsoft Course acs_02_a04_bs_enus
Polishing Your Skills for Excellent Customer Service Skillsoft Course acs_02_a05_bs_enus
Listening to Your Customers Skillsoft Business Impact Series _pc_bi_spbi002
Creating a Customer-focused Organization Skillsoft Challenge Series _pc_ch_lach020
Developing Your Customer Focus Skillsoft Challenge Series _pc_ch_pach009
Essentials of Customer Service (16)
Rapport Building in Customer Service Skillsoft Course acs_03_a01_bs_enus
Providing On-site Customer Service Skillsoft Course acs_03_a02_bs_enus
Providing Telephone Customer Service Skillsoft Course acs_03_a03_bs_enus
Providing Effective Internal Customer Service Skillsoft Course acs_03_a04_bs_enus
Facing Confrontation in Customer Service Skillsoft Course acs_03_a05_bs_enus
Designing a Customer Service Strategy Skillsoft Course acs_03_a06_bs_enus
Aligning Performance to Key Indicators Skillsoft Business Impact Series _pc_bi_ctbi007
The Angry Caller: What’s Your Plan? Skillsoft Business Impact Series _pc_bi_spbi016
ITIL® 2011 Foundation (18)
Overview of the ITIL® Service Lifecycle Skillsoft Course acs_01_a01_it_enus
ITIL® Service Strategy Concepts Skillsoft Course acs_01_a02_it_enus
ITIL® Service Strategy Processes Skillsoft Course acs_01_a03_it_enus
ITIL® Service Design Concepts Skillsoft Course acs_01_a04_it_enus
ITIL® Service Design Processes Skillsoft Course acs_01_a05_it_enus
ITIL® Service Transition Concepts and Processes Skillsoft Course acs_01_a06_it_enus
ITIL® Service Operation Concepts Skillsoft Course acs_01_a07_it_enus
ITIL® Service Operation Processes Skillsoft Course acs_01_a08_it_enus
ITIL® Continual Service Improvement Skillsoft Course acs_01_a09_it_enus

Sales Curriculum

Sales Foundations (80)
Prospecting: Panning for Sales Gold Skillsoft Course asl_01_a01_bs_enus
The Discovery Meeting: Starting Off on the Right Foot Skillsoft Course asl_01_a02_bs_enus
The Value Proposition: Getting Your Pitch Right Skillsoft Course asl_01_a03_bs_enus
Turning Objection into Opportunity during a Sales Call Skillsoft Course asl_01_a04_bs_enus
Negotiating Well and Going for the Close Skillsoft Course asl_01_a05_bs_enus
Don’t Only Go for the Big Fish Skillsoft Business Impact Series _pc_bi_spbi009
The Ethics of Gift Giving Skillsoft Business Impact Series _pc_bi_spbi014
Using Persuasion Techniques to Boost Sales Skillsoft Business Impact Series _pc_bi_spbi018
Get it Together: Organizing Your Sales Approach Skillsoft Business Impact Series _pc_bi_sabi002
Presentations That Get People Talking Skillsoft Business Impact Series _pc_bi_sabi003
Building Momentum in Discovery Meetings Skillsoft Business Impact Series _pc_bi_sabi011
Appealing to Prospects Skillsoft Business Impact Series _pc_bi_sabi012
Getting Your Head around Pipeline Management Skillsoft Business Impact Series _pc_bi_sabi013
Initiating Discovery Meetings Skillsoft Challenge Series _pc_ch_sach001
The Proof Is in the Proposal Skillsoft Challenge Series _pc_ch_sach003
Using Customer Knowledge to Advance Sales Skillsoft Challenge Series _pc_ch_sach006
Prospecting Strategically Skillsoft Challenge Series _pc_ch_sach011
Responding to News of a Lost Sale Skillsoft Challenge Series _pc_ch_sach017
Talking Value with Your Customers Skillsoft Business Impact Series _pc_bi_sabi004
Dealing with Questions, Objections, and Resistance Skillsoft Business Impact Series _pc_bi_sabi005
Dealing with Negotiation Challenges Skillsoft Business Impact Series _pc_bi_sabi009
Negotiating Contract Terms Skillsoft Challenge Series _pc_ch_pach001
Communicating Your Company’s Value Skillsoft Challenge Series _pc_ch_sach004
Turning Obstacles into Opportunities Skillsoft Challenge Series _pc_ch_sach005
Negotiating with Your Customer Skillsoft Challenge Series _pc_ch_sach009
Effective Cold Calling Skillsoft Business Impact Series _pc_bi_sabi007
Prompting Action through Focused Communication Skillsoft Business Impact Series _pc_bi_sabi014
Regaining Your Customer’s Trust Skillsoft Business Impact Series _pc_bi_sabi015
Talking about the Competition Skillsoft Business Impact Series _pc_bi_sabi017
Responding to Bad News Skillsoft Business Impact Series _pc_bi_sabi018
Communicating a High-impact Business Case Skillsoft Business Impact Series _pc_bi_sabi019
Making the Cold Call Skillsoft Business Impact Series _pc_bi_sabi020
Getting Organized to Meet Your Sales Goals Skillsoft Challenge Series _pc_ch_sach002
Making Contact: Access Strategies Skillsoft Challenge Series _pc_ch_sach007
Managing a Sales Pipeline Skillsoft Challenge Series _pc_ch_sach012
Demonstrating Business Acumen Skillsoft Challenge Series _pc_ch_sach013
Selling with Trust Skillsoft Challenge Series _pc_ch_sach014
Using Competitive Selling Skills Skillsoft Challenge Series _pc_ch_sach016
Aligning Your Business Case to Customer Priorities Skillsoft Challenge Series _pc_ch_sach018
Effective Sales Coaching Skillsoft Challenge Series _pc_ch_sach020