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Sales And Customer Facing Skills

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Customer Service Curriculum

Customer Service Skills (5)
Title Type ID / DESCRIPTION
Controlling Conflict, Stress, And Time In A Customer Service Environment SkillSoft Course acs_02_a03_bs_enus
Polishing Your Skills For Excellent Customer Service SkillSoft Course acs_02_a05_bs_enus
Communicating Effectively With Customers SkillSoft Course acs_02_a02_bs_enus
Dealing With Customer Service Incidents And Complaints SkillSoft Course acs_02_a04_bs_enus
Interacting With Customers SkillSoft Course acs_02_a01_bs_enus
Essentials Of Customer Service (8)
Title Type ID / DESCRIPTION
Designing A Customer Service Strategy SkillSoft Course acs_03_a06_bs_enus
Providing Effective Internal Customer Service SkillSoft Course acs_03_a04_bs_enus
Facing Confrontation In Customer Service SkillSoft Course acs_03_a05_bs_enus
Providing On-site Customer Service SkillSoft Course acs_03_a02_bs_enus
Rapport Building In Customer Service SkillSoft Course acs_03_a01_bs_enus
Providing Telephone Customer Service SkillSoft Course acs_03_a03_bs_enus
The Angry Caller: What’s Your Plan? SkillSoft Business Impact Series _pc_bi_spbi016
Aligning Performance To Key Indicators SkillSoft Business Impact Series _pc_bi_ctbi007
Itil® 2011 Edition Intermediate Level: Operational Support & Analysis (osa) (14)
Title Type ID / DESCRIPTION
Itil® 2011 Edition Osa: Technology And Implementation Considerations SkillSoft Course ib_iosb_a14_it_enus
Itil® 2011 Edition Osa: Introduction To Operational Support And Analysis SkillSoft Course ib_iosb_a01_it_enus
Itil® 2011 Edition Osa: Introduction To Event Management SkillSoft Course ib_iosb_a02_it_enus
Itil® 2011 Edition Osa: Introduction To Incident Management SkillSoft Course ib_iosb_a03_it_enus
Itil® 2011 Edition Osa: Incident Management Interactions SkillSoft Course ib_iosb_a04_it_enus
Itil® 2011 Edition Osa: Introduction To Request Fulfillment SkillSoft Course ib_iosb_a05_it_enus
Itil® 2011 Edition Osa: Request Fulfillment Process Interfaces And Challenges SkillSoft Course ib_iosb_a06_it_enus
Itil® 2011 Edition Osa: Introduction To Problem Management SkillSoft Course ib_iosb_a07_it_enus
Itil® 2011 Edition Osa: Problem Management Process Interfaces And Challenges SkillSoft Course ib_iosb_a08_it_enus
Itil® 2011 Edition Osa: Introduction To Access Management SkillSoft Course ib_iosb_a09_it_enus
Itil® 2011 Edition Osa: Introduction To The Service Desk SkillSoft Course ib_iosb_a10_it_enus
Itil® 2011 Edition Osa: Service Desk Metrics And Outsourcing SkillSoft Course ib_iosb_a11_it_enus
Itil® 2011 Edition Osa: Introduction To Functions SkillSoft Course ib_iosb_a12_it_enus
Itil® 2011 Edition Osa: Function Activities SkillSoft Course ib_iosb_a13_it_enus
Itil® 2011 Foundation (9)
Title Type ID / DESCRIPTION
Overview Of The Itil® Service Lifecycle SkillSoft Course acs_01_a01_it_enus
Itil® Service Operation Processes SkillSoft Course acs_01_a08_it_enus
Itil® Service Strategy Processes SkillSoft Course acs_01_a03_it_enus
Itil® Service Operation Concepts SkillSoft Course acs_01_a07_it_enus
Itil® Service Design Processes SkillSoft Course acs_01_a05_it_enus
Itil® Continual Service Improvement SkillSoft Course acs_01_a09_it_enus
Itil® Service Transition Concepts And Processes SkillSoft Course acs_01_a06_it_enus
Itil® Service Strategy Concepts SkillSoft Course acs_01_a02_it_enus
Itil® Service Design Concepts SkillSoft Course acs_01_a04_it_enus

Sales Curriculum

Sales Foundations (40)
Title Type ID / DESCRIPTION
Turning Objection Into Opportunity During A Sales Call SkillSoft Course asl_01_a04_bs_enus
Negotiating Well And Going For The Close SkillSoft Course asl_01_a05_bs_enus
Prospecting: Panning For Sales Gold SkillSoft Course asl_01_a01_bs_enus
The Discovery Meeting: Starting Off On The Right Foot SkillSoft Course asl_01_a02_bs_enus
The Value Proposition: Getting Your Pitch Right SkillSoft Course asl_01_a03_bs_enus
Effective Sales Coaching SkillSoft Challenge Series _pc_ch_sach020
Aligning Your Business Case To Customer Priorities SkillSoft Challenge Series _pc_ch_sach018
Responding To News Of A Lost Sale SkillSoft Challenge Series _pc_ch_sach017
Communicating A High-impact Business Case SkillSoft Business Impact Series _pc_bi_sabi019
Making The Cold Call SkillSoft Business Impact Series _pc_bi_sabi020
Responding To Bad News SkillSoft Business Impact Series _pc_bi_sabi018
Using Competitive Selling Skills SkillSoft Challenge Series _pc_ch_sach016
Talking About The Competition SkillSoft Business Impact Series _pc_bi_sabi017
Selling With Trust SkillSoft Challenge Series _pc_ch_sach014
Demonstrating Business Acumen SkillSoft Challenge Series _pc_ch_sach013
Regaining Your Customer’s Trust SkillSoft Business Impact Series _pc_bi_sabi015
Managing A Sales Pipeline SkillSoft Challenge Series _pc_ch_sach012
Prompting Action Through Focused Communication SkillSoft Business Impact Series _pc_bi_sabi014
Prospecting Strategically SkillSoft Challenge Series _pc_ch_sach011
Appealing To Prospects SkillSoft Business Impact Series _pc_bi_sabi012
Getting Your Head Around Pipeline Management SkillSoft Business Impact Series _pc_bi_sabi013
Negotiating With Your Customer SkillSoft Challenge Series _pc_ch_sach009
Get It Together: Organizing Your Sales Approach SkillSoft Business Impact Series _pc_bi_sabi002
Using Customer Knowledge To Advance Sales SkillSoft Challenge Series _pc_ch_sach006
Getting Organized To Meet Your Sales Goals SkillSoft Challenge Series _pc_ch_sach002
Making Contact: Access Strategies SkillSoft Challenge Series _pc_ch_sach007
Building Momentum In Discovery Meetings SkillSoft Business Impact Series _pc_bi_sabi011
Dealing With Negotiation Challenges SkillSoft Business Impact Series _pc_bi_sabi009
The Proof Is In The Proposal SkillSoft Challenge Series _pc_ch_sach003
Dealing With Questions, Objections, And Resistance SkillSoft Business Impact Series _pc_bi_sabi005
Turning Obstacles Into Opportunities SkillSoft Challenge Series _pc_ch_sach005
Effective Cold Calling SkillSoft Business Impact Series _pc_bi_sabi007
Talking Value With Your Customers SkillSoft Business Impact Series _pc_bi_sabi004
Communicating Your Company’s Value SkillSoft Challenge Series _pc_ch_sach004
Presentations That Get People Talking SkillSoft Business Impact Series _pc_bi_sabi003
Initiating Discovery Meetings SkillSoft Challenge Series _pc_ch_sach001
Negotiating Contract Terms SkillSoft Challenge Series _pc_ch_pach001
Using Persuasion Techniques To Boost Sales SkillSoft Business Impact Series _pc_bi_spbi018
The Ethics Of Gift Giving SkillSoft Business Impact Series _pc_bi_spbi014
Don’t Only Go For The Big Fish SkillSoft Business Impact Series _pc_bi_spbi009