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BUSINESS STRATEGY And OPERATIONS

Marketing Curriculum (24)
Title Type ID / DESCRIPTION
Strategies for the Modern Public Relations Professional Skillsoft Course amk_01_a01_bs_enus
Reaching Customers Digitally Skillsoft Course amk_02_a01_bs_enus
The Basics of Marketing Skillsoft Course mkt_05_a01_bs_enus
Writing Skills for Public Relations Skillsoft Course amk_01_a02_bs_enus
Helping Customers Find You Skillsoft Course amk_02_a02_bs_enus
The People and Planning in Marketing Skillsoft Course mkt_05_a02_bs_enus
Managing Your Corporate Reputation Online Skillsoft Course amk_02_a03_bs_enus
Product, Pricing, and Promotion in the Marketing Mix Skillsoft Course mkt_05_a03_bs_enus
Distribution and E-Marketing Ethics in the Marketing Mix Skillsoft Course mkt_05_a04_bs_enus
Competitive Marketing Strategies: Analyzing Your Organization Skillsoft Course mkt_05_a05_bs_enus
Designing Products to Fit the Channel Skillsoft Business Impact Series _pc_bi_spbi005
Increasing Competitiveness through Collaboration Skillsoft Challenge Series _pc_ch_lsch006
Using Web Analytics to Increase Sales Skillsoft Business Impact Series _pc_bi_spbi012
Trade Show Marketing – Planning Ahead Skillsoft Business Impact Series _pc_bi_spbi013
Operations Curriculum (164)
Title Type ID / DESCRIPTION
Fundamentals of Lean and Six Sigma and their Applications Skillsoft Course oper_36_a01_bs_enus
Six Sigma Exploratory Data Analysis Skillsoft Course apr_04_a01_bs_enus
Impact on Stakeholders and Benchmarking for Six Sigma Skillsoft Course oper_37_a01_bs_enus
Six Sigma Design of Experiments Skillsoft Course apr_05_a01_bs_enus
Six Sigma Team Dynamics, Roles, and Success Factors Skillsoft Course oper_38_a01_bs_enus
Six Sigma Statistical Process Control Basics Skillsoft Course apr_06_a01_bs_enus
Determining Requirements by Listening to the Voice of the Customer in Six Sigma Skillsoft Course oper_39_a01_bs_enus
Process Flow Metrics and Analysis Tools for Six Sigma Skillsoft Course oper_40_a01_bs_enus
Measuring and Modeling Relationships between Variables in Six Sigma Skillsoft Course oper_41_a01_bs_enus
Understanding DOE and Planning Experiments in Six Sigma Skillsoft Course oper_42_a01_bs_enus
Statistical Process Control (SPC) and Control Charts in Six Sigma Skillsoft Course oper_43_a01_bs_enus
Common DFSS Methodologies, Design for X, and Robust Designs Skillsoft Course oper_44_a01_bs_enus
Operations Management Functions and Strategies Skillsoft Course oper_45_a01_bs_enus
Six Sigma and Lean: Foundations and Principles Skillsoft Course apr_07_a01_bs_enus
Six Sigma: Identifying Projects Skillsoft Course apr_08_a01_bs_enus
Basic Six Sigma Statistics Skillsoft Course apr_09_a01_bs_enus
Lean Tools and FMEA Skillsoft Course apr_10_a01_bs_enus
Six Sigma Techniques for Improvement Skillsoft Course apr_11_a01_bs_enus
Organizational Goals and Six Sigma Skillsoft Course apr_01_a01_bs_enus
Identifying Six Sigma Projects Skillsoft Course apr_02_a01_bs_enus
Six Sigma Process Documentation and Analysis Skillsoft Course apr_03_a01_bs_enus
Six Sigma Project Selection, Roles, and Responsibilities Skillsoft Course oper_36_a02_bs_enus
Six Sigma Hypothesis Testing Fundamentals Skillsoft Course apr_04_a02_bs_enus
Using Business and Financial Measures in Six Sigma Skillsoft Course oper_37_a02_bs_enus
Six Sigma Root Cause Analysis and Waste Elimination Skillsoft Course apr_05_a02_bs_enus
Six Sigma Team Facilitation and Leadership Skillsoft Course oper_38_a02_bs_enus
Six Sigma Control Charts Skillsoft Course apr_06_a02_bs_enus
Six Sigma Business Case, Project Charter, and Tools Skillsoft Course oper_39_a02_bs_enus
Data Types, Sampling, Collection, and Measurement in Six Sigma Skillsoft Course oper_40_a02_bs_enus
Basics of Hypothesis Testing and Tests for Means in Six Sigma Skillsoft Course oper_41_a02_bs_enus
Designing, Conducting, and Analyzing Experiments in Six Sigma Skillsoft Course oper_42_a02_bs_enus
Using Lean Control Tools and Maintaining Controls in Six Sigma Skillsoft Course oper_43_a02_bs_enus
Strategic Product and Service Management Skillsoft Course oper_45_a02_bs_enus
Using Lean to Perfect Organizational Processes Skillsoft Course oper_46_a01_bs_enus
Six Sigma: Team Basics, Roles, and Responsibilities Skillsoft Course apr_07_a02_bs_enus
Six Sigma: Project Management Basics Skillsoft Course apr_08_a02_bs_enus
Classifying and Collecting Data Skillsoft Course apr_09_a02_bs_enus
Data Analysis and Root Cause Analysis in Six Sigma Skillsoft Course apr_10_a02_bs_enus
Six Sigma Control Tools and Documentation Skillsoft Course apr_11_a02_bs_enus
Lean Principles in Six Sigma Projects Skillsoft Course apr_01_a02_bs_enus
Six Sigma Voice of the Customer Skillsoft Course apr_02_a02_bs_enus
Six Sigma Probability and Statistical Distributions Skillsoft Course apr_03_a02_bs_enus
Six Sigma Strategic Planning and Deployment Skillsoft Course oper_36_a03_bs_enus
Six Sigma Hypothesis Tests for Variances and Proportions Skillsoft Course apr_04_a03_bs_enus
Six Sigma Cycle-time Reduction and Kaizen Blitz Skillsoft Course apr_05_a03_bs_enus
Six Sigma Team Dynamics and Training Skillsoft Course oper_38_a03_bs_enus
Six Sigma Process Control Tools Skillsoft Course apr_06_a03_bs_enus
Six Sigma Measurement Systems and Metrology Skillsoft Course oper_40_a03_bs_enus
Tests for Variances and Proportions, ANOVA, and Goodness-of-fit in Six Sigma Skillsoft Course oper_41_a03_bs_enus
Lean Improvement Methods and Implementation Planning in Six Sigma Skillsoft Course oper_42_a03_bs_enus
Sustaining Six Sigma Improvements Skillsoft Course oper_43_a03_bs_enus
Supply Chain Management Basics: Cutting Costs and Optimizing Delivery Skillsoft Course oper_45_a03_bs_enus
Using Lean to Improve Flow and Pull Skillsoft Course oper_46_a02_bs_enus
Six Sigma: Quality Tools Skillsoft Course apr_07_a03_bs_enus
Six Sigma Measurement System Analysis Skillsoft Course apr_09_a03_bs_enus
Six Sigma Correlation, Regression, and Hypothesis Testing Skillsoft Course apr_10_a03_bs_enus
FMEA and Design for Six Sigma Skillsoft Course apr_01_a03_bs_enus
Six Sigma Project Management Essentials Skillsoft Course apr_02_a03_bs_enus
Six Sigma Data Classification, Sampling, and Collection Skillsoft Course apr_03_a03_bs_enus
Using Basic Statistics and Graphical Methods in Six Sigma Skillsoft Course oper_40_a04_bs_enus
Multivariate Tools and Nonparametric Tests in Six Sigma Skillsoft Course oper_41_a04_bs_enus
Inventory Management: Aligning Inventory with Production and Demand Skillsoft Course oper_45_a04_bs_enus
Using Lean to Reduce Waste and Streamline Value Flow Skillsoft Course oper_46_a03_bs_enus
Six Sigma: Metrics Skillsoft Course apr_07_a04_bs_enus
Management and Planning Tools for Six Sigma Skillsoft Course apr_02_a04_bs_enus
Six Sigma Statistics and Graphical Presentation Skillsoft Course apr_03_a04_bs_enus
Six Sigma Measurement Systems Analysis Skillsoft Course apr_03_a05_bs_enus
Probability and Probability Distributions in Six Sigma Skillsoft Course oper_40_a05_bs_enus
FMEA and Other Nonstatistical Analysis Methods in Six Sigma Skillsoft Course oper_41_a05_bs_enus
Optimizing Operations Using Demand Forecasting and Capacity Management Skillsoft Course oper_45_a05_bs_enus
Applying Value Stream Mapping in Lean Business Skillsoft Course oper_46_a04_bs_enus
Six Sigma Performance Metrics Skillsoft Course apr_02_a05_bs_enus
Six Sigma Process and Performance Capability Measurement Skillsoft Course apr_03_a06_bs_enus
Determining Process Performance and Capability in Six Sigma Skillsoft Course oper_40_a06_bs_enus
Five Steps to Perfection: Implementing Lean Skillsoft Business Impact Series _pc_bi_ssbi009
Team Dynamics and Performance for Six Sigma Projects Skillsoft Course apr_02_a06_bs_enus
Value Stream Maps for Non-manufacturing Processes Skillsoft Business Impact Series _pc_bi_ssbi010
Do You Share Your Organization’s Values? Skillsoft Business Impact Series _pc_bi_pabi006
Strategic Planning Curriculum (19)
Title Type ID / DESCRIPTION
Thinking Strategically as a Manager Skillsoft Course ast_01_a01_bs_enus
Big Data Fundamentals Skillsoft Course aba_01_a01_bs_enus
Preparing and Implementing a Business Plan Skillsoft Course ast_02_a01_bs_enus
Using Strategic Thinking to Consider the Big Picture Skillsoft Course ast_01_a02_bs_enus
Big Data Interpretation Skillsoft Course aba_01_a02_bs_enus
Identifying Risks in Your Organization Skillsoft Course ast_01_a03_bs_enus
Effective Critical Analysis of Business Reports Skillsoft Business Impact Series _pc_bi_pfbi004
Assessing Your Organization’s Risks Skillsoft Course ast_01_a04_bs_enus
Leading Outside the Organization Skillsoft Business Impact Series _pc_bi_lsbi005
Responding Effectively to Risks Skillsoft Course ast_01_a05_bs_enus
Returning to Core Competencies Skillsoft Business Impact Series _pc_bi_lsbi014
Competitive Awareness and Strategy Skillsoft Challenge Series _pc_ch_lach022
Management & Leadership Essentials Skillsoft Final Exams ast_02_a01_fe_enus

FINANCE, HUMAN RESOURCES And ADMINISTRATION

Administrative Support Curriculum (6)
Title Type ID / DESCRIPTION
Administrative Support: Developing Your Essential Skills Skillsoft Course aad_01_a01_bs_enus
Administrative Support: Working in Partnership with Your Boss Skillsoft Course aad_01_a02_bs_enus
Administrative Support: Interacting Effectively with Colleagues Skillsoft Course aad_01_a03_bs_enus
Administrative Support: Projecting a Positive Professional Image Skillsoft Course aad_01_a04_bs_enus
Finance and Accounting Curriculum (37)
Title Type ID / DESCRIPTION
Focusing on the Bottom Line as an Employee Skillsoft Course afn_01_a01_bs_enus
Basic Accounting Concepts for Non-financial Professionals Skillsoft Course fin_08_a01_bs_enus
Key Accounting Concepts and Principles Skillsoft Course fin_09_a01_bs_enus
Managing with a Cost-control Mindset Skillsoft Course afn_01_a02_bs_enus
Basic Budgeting for Non-financial Professionals Skillsoft Course fin_08_a02_bs_enus
Recording, Posting, and Balancing the Books Skillsoft Course fin_09_a02_bs_enus
Comprehending Financials: A Guide to Financial Statements Skillsoft Course fin_08_a03_bs_enus
Preparing Financial Statements and Closing Accounts Skillsoft Course fin_09_a03_bs_enus
Financial Statement Analysis for Non-financial Professionals Skillsoft Course fin_08_a04_bs_enus
Accounting for Stock Transactions Skillsoft Course fin_09_a04_bs_enus
Increasing Cash Flow in Times of Need Skillsoft Business Impact Series _pc_bi_fabi003
Outsourcing Financial Activities Skillsoft Business Impact Series _pc_bi_fabi001
Attracting New Investors – Keeping Presentations Focused Skillsoft Business Impact Series _pc_bi_fabi004
Deconstructing the Balance Sheet Skillsoft Business Impact Series _pc_bi_fabi010
What’s Your Gross Profit Margin Really Saying? Skillsoft Business Impact Series _pc_bi_fabi006
Recognizing The Value of Intangible Assets Skillsoft Business Impact Series _pc_bi_fabi007
Recession: How it Affects Business Skillsoft Business Impact Series _pc_bi_fabi008
Assessing Nonrecurring Items in Income Statements Skillsoft Business Impact Series _pc_bi_fabi009
The Time Value of Money: Possible Pitfalls Skillsoft Business Impact Series _pc_bi_fabi011
Using Financial Analysis for Credit Decisions Skillsoft Challenge Series _pc_ch_lach012
Human Resources Curriculum (72)
Title Type ID / DESCRIPTION
HR Competencies: Leadership and Ethical Practice Skillsoft Course hr_17_a01_bs_enus
Management of People: Talent Acquisition and Retention Skillsoft Course hr_18_a01_bs_enus
Organization and HR: Structure of the HR Function Skillsoft Course hr_19_a01_bs_enus
Workplace Management: Global HR, Diversity, and Inclusion Skillsoft Course hr_20_a01_bs_enus
Human Resource Strategy Management: Strategic Planning Skillsoft Course hr_21_a01_bs_enus
Advanced HR Management: Competencies for Senior HR Professionals Part I Skillsoft Course hr_22_a01_bs_enus
Planning for Skills Needs and Managing Performance Skillsoft Course ahr_02_a01_bs_enus
HR Competencies: Business Acumen and Relationship Management Skillsoft Course hr_17_a02_bs_enus
Management of People: Employee Engagement Skillsoft Course hr_18_a02_bs_enus
Organization and HR: Organizational Effectiveness and Development Skillsoft Course hr_19_a02_bs_enus
Workplace Management: Risk Management Skillsoft Course hr_20_a02_bs_enus
Human Resource Strategy Management: Business and HR Strategy Skillsoft Course hr_21_a02_bs_enus
Advanced HR Management: Competencies for Senior HR Professionals Part II Skillsoft Course hr_22_a02_bs_enus
Ensuring Onboarding Success Skillsoft Course ahr_01_a03_bs_enus
Building Career Development Programs and Succession Planning Skillsoft Course ahr_02_a02_bs_enus
HR Competencies: Consultation and Critical Evaluation Skillsoft Course hr_17_a03_bs_enus
Management of People: Learning and Development Skillsoft Course hr_18_a03_bs_enus
Organization and HR: Workforce Management and Using Technology and Data Skillsoft Course hr_19_a03_bs_enus
Workplace Management: Corporate Social Responsibility Skillsoft Course hr_20_a03_bs_enus
Advanced Human Resources Management: People and Organization Skillsoft Course hr_22_a03_bs_enus
Hitting the Recruitment Bull’s-eye Skillsoft Course ahr_01_a01_bs_enus
Implementing Transformational HR Skillsoft Course ahr_02_a03_bs_enus
HR Competencies: Global and Cultural Effectiveness and Communication Skillsoft Course hr_17_a04_bs_enus
Management of People: Total Rewards Skillsoft Course hr_18_a04_bs_enus
Organization and HR: Employee Relations Skillsoft Course hr_19_a04_bs_enus
Workplace Management: Employment Laws and Regulations Skillsoft Course hr_20_a04_bs_enus
Advanced Human Resources Management: Workplace and HR Strategy Skillsoft Course hr_22_a04_bs_enus
Applicant Screening: The First Step in Hiring the Best Skillsoft Course ahr_01_a02_bs_enus
Individual Behavior in Organizations Skillsoft Course ahr_02_a04_bs_enus
Guarding Against Interviewing Biases Skillsoft Business Impact Series _pc_bi_hrbi003
Conducting Interviews: Asking the Right Questions Skillsoft Business Impact Series _pc_bi_hrbi014
Creating a Compelling Job Description Skillsoft Business Impact Series _pc_bi_hrbi015
Hiring Strategic Thinkers Skillsoft Challenge Series _pc_ch_lach011
Hiring a New Employee Skillsoft Challenge Series _pc_ch_lach028
Fringe Benefits: Maintaining a Competitive Hiring Advantage Skillsoft Business Impact Series _pc_bi_hrbi004
Aligning Recruitment to Job Requirements Skillsoft Business Impact Series _pc_bi_hrbi001
Preventing High Turnover Rates: How to Keep The Best Skillsoft Business Impact Series _pc_bi_mgbi008
Disciplines of Organizational Learning: Personal Mastery Skillsoft Business Impact Series _pc_bi_pfbi011
Surviving the Talent Crunch Skillsoft Challenge Series _pc_ch_lsch007

MANAGEMENT And LEADERSHIP

Leadership Curriculum (66)
Title Type ID / DESCRIPTION
Positive Atmosphere: Establishing an Engaged Workforce Skillsoft Course ald_03_a01_bs_enus
Becoming an Inspirational Leader Skillsoft Course ald_04_a01_bs_enus
Gender and Leadership Skillsoft Course ald_05_a01_bs_enus
Establishing Effective Virtual Teams Skillsoft Course ald_06_a01_bs_enus
Motivating Your Employees Skillsoft Course ald_01_a01_bs_enus
Key Elements of Business Execution Skillsoft Course ald_02_a01_bs_enus
Positive Atmosphere: Establishing a Positive Work Environment Skillsoft Course ald_03_a02_bs_enus
Assessing Your Own Leadership Performance Skillsoft Course ald_04_a02_bs_enus
Choosing to Lead as a Woman Skillsoft Course ald_05_a02_bs_enus
Facing Virtual Team Challenges Skillsoft Course ald_06_a02_bs_enus
Communicating Vision to Your Employees Skillsoft Course ald_01_a02_bs_enus
Building Innovation Cultures and Leaders Skillsoft Course ald_02_a02_bs_enus
Positive Atmosphere: How Organizational Learning Drives Positive Change Skillsoft Course ald_03_a03_bs_enus
Career and Family Challenges for Women Leaders Skillsoft Course ald_05_a03_bs_enus
Leading through Positive Influence Skillsoft Course ald_01_a03_bs_enus
Leading Your Team through Change Skillsoft Course ald_02_a03_bs_enus
Leveraging Emotional Intelligence Skillsoft Course ald_01_a04_bs_enus
Building a Leadership Development Plan Skillsoft Course ald_02_a04_bs_enus
Communicating a Shared Vision Skillsoft Business Impact Series _pc_bi_lsbi001
Aligning Unit Goals and Imperatives Skillsoft Course ald_02_a05_bs_enus
Motivating Human Behavior Skillsoft Challenge Series _pc_ch_lsch002
Leading Teams through Change Skillsoft Business Impact Series _pc_bi_lsbi003
The Emotionally Intelligent Leader Skillsoft Challenge Series _pc_ch_lach014
Knowing When to Take Leadership Risks Skillsoft Business Impact Series _pc_bi_lsbi006
Do You Share Your Organization’s Values? Skillsoft Business Impact Series _pc_bi_pabi006
Crafting an Organizational Vision Skillsoft Challenge Series _pc_ch_lach040
Wanted – Innovation Leaders Skillsoft Business Impact Series _pc_bi_lsbi013
Leader as Motivator Skillsoft Challenge Series _pc_ch_lach008
Developing a Business Execution Culture Skillsoft Challenge Series _pc_ch_lach001
Leading Change Skillsoft Challenge Series _pc_ch_lach004
Leading Innovation Skillsoft Challenge Series _pc_ch_lach010
Fostering a Business Execution Culture Skillsoft Business Impact Series _pc_bi_lsbi008
Performance Dashboard or Scorecard? Skillsoft Business Impact Series _pc_bi_mgbi012
Management Curriculum (98)
Title Type ID / DESCRIPTION
Effectively Directing and Delegating as a Manager Skillsoft Course amg_02_a01_bs_enus
Driving Change with Coaching Skillsoft Course amg_07_a01_bs_enus
Choosing and Preparing Your Delegate Skillsoft Course amg_08_a01_bs_enus
The Reality of Being a First-time Manager Skillsoft Course amg_01_a01_bs_enus
Keeping Top Performers Challenged Skillsoft Course amg_03_a01_bs_enus
Gauging Your Organization’s High-performing Potential Skillsoft Course amg_04_a01_bs_enus
Managing Employee Development Skillsoft Course amg_02_a02_bs_enus
Maintaining a Cohesive Multigenerational Workforce Skillsoft Course amg_05_a01_bs_enus
Being an Effective Manager When Times Are Tough Skillsoft Course amg_06_a01_bs_enus
Measuring and Sustaining a Coachee’s Performance Skillsoft Course amg_07_a02_bs_enus
Getting What You Expect from Your Delegate Skillsoft Course amg_08_a02_bs_enus
Facing Challenges as a First-time Manager Skillsoft Course amg_01_a02_bs_enus
Planning an Effective Performance Appraisal Skillsoft Course amg_03_a02_bs_enus
Managing for Cross-functionality Skillsoft Course amg_04_a02_bs_enus
Facing the Management Challenges of Difficult Behavior and Diverse Teams Skillsoft Course amg_02_a03_bs_enus
Managing Multigenerational Employees Skillsoft Course amg_05_a02_bs_enus
Managing Motivation during Organizational Change Skillsoft Course amg_06_a02_bs_enus
The Art of Effective Coaching Skillsoft Business Impact Series _pc_bi_lsbi018
Taking Your Team to the Next Level with Delegation Skillsoft Course amg_08_a03_bs_enus
Managing Fairly Skillsoft Business Impact Series _pc_bi_mgbi016
Creating a Plan for Performance Management Skillsoft Course amg_03_a03_bs_enus
Managing Your Company’s Talent Skillsoft Course amg_04_a03_bs_enus
Being a Fair and Caring Manager Skillsoft Course amg_02_a04_bs_enus
Managing an Aging Workforce Skillsoft Business Impact Series _pc_bi_mgbi005
How to Manage Difficult Conversations Skillsoft Course amg_06_a03_bs_enus
Coaching Skillsoft Challenge Series _pc_ch_lach024
Delegating Appropriate Tasks Skillsoft Business Impact Series _pc_bi_mgbi007
Acting Decisively Skillsoft Challenge Series _pc_ch_lach034
Detecting and Dealing with Performance Problems Skillsoft Course amg_03_a04_bs_enus
Managing the Unique Needs of Experts Skillsoft Course amg_04_a04_bs_enus
Developing the Next Generation Skillsoft Business Impact Series _pc_bi_lsbi007
Demonstrating Accountability in a Crisis Situation Skillsoft Challenge Series _pc_ch_lach007
Coaching to Shift Perceptions Skillsoft Challenge Series _pc_ch_mgch007
Developing Employees through Delegation Skillsoft Challenge Series _pc_ch_lach017
Employee Dismissal Skillsoft Challenge Series _pc_ch_lach038
Preparing for Your Performance Appraisal Skillsoft Business Impact Series _pc_bi_pfbi017
Fostering Mentoring Relationships Skillsoft Course amg_04_a05_bs_enus
Understanding the Motives of Millennials Skillsoft Business Impact Series _pc_bi_mgbi014
Perseverance and Flexibility in Times of Crisis Skillsoft Challenge Series _pc_ch_lach026
Making the Move Into Management Skillsoft Challenge Series _pc_ch_lach029
Underperforming Employee – Now What? Skillsoft Business Impact Series _pc_bi_hrbi010
Managing Top Performers Is Always Easy…Right? Skillsoft Business Impact Series _pc_bi_hrbi013
Managing Performance Skillsoft Challenge Series _pc_ch_lach002
Recognizing Natural Leaders Skillsoft Challenge Series _pc_ch_lsch001
Attracting and Retaining Talent Skillsoft Challenge Series _pc_ch_lach021
Developing Adaptable Managers Skillsoft Business Impact Series _pc_bi_mgbi013
Employee Engagement Skillsoft Challenge Series _pc_ch_mgch006
Delivering Bad News Effectively Skillsoft Challenge Series _pc_ch_lach033
Building Upward Relationships Skillsoft Challenge Series _pc_ch_lach039

PROFESSIONAL EFFECTIVENESS

Communication Curriculum (164)
Title Type ID / DESCRIPTION
The Essentials for Anger Management Skillsoft Course comm_47_a01_bs_enus
Capturing the Attention of Senior Executives Skillsoft Course comm_49_a01_bs_enus
Developing an Effective Business Case Skillsoft Course acm_01_a01_bs_enus
Writing Effective E-mails and Instant Messages Skillsoft Course acm_02_a01_bs_enus
Keeping Business Calls Professional Skillsoft Course acm_03_a01_bs_enus
Using the Parts of Speech Skillsoft Course acm_04_a01_bs_enus
Listening Even When it’s Difficult to Listen Skillsoft Course acm_14_a01_bs_enus
The Many Approaches to Facing Workplace Conflict Skillsoft Course acm_11_a01_bs_enus
The First Steps in Negotiating Skillsoft Course acm_12_a01_bs_enus
Navigating Your Own Emotions Skillsoft Course acm_13_a01_bs_enus
Polishing Your Feedback Skills Skillsoft Course acm_15_a01_bs_enus
Acting with Diplomacy and Tact Skillsoft Course acm_16_a01_bs_enus
Fundamentals of Business Storytelling Skillsoft Course acm_17_a01_bs_enus
Improving Your Technical Writing Skills Skillsoft Course acm_06_a01_it_enus
How Culture Impacts Communication Skillsoft Course comm_48_a01_bs_enus
Planning Meetings Fit for Purpose Skillsoft Course comm_50_a01_bs_enus
Audience and Purpose in Business Writing Skillsoft Course comm_51_a01_bs_enus
Sending E-mails to the Right People Skillsoft Course acm_02_a02_bs_enus
Getting the Details Right: Spelling Basics Skillsoft Course acm_04_a02_bs_enus
Planning an Effective Presentation Skillsoft Course acm_05_a01_bs_enus
The Art and Science of Communication Skillsoft Course acm_07_a01_bs_enus
Using Active Listening in Workplace Situations Skillsoft Course acm_14_a02_bs_enus
Facing and Resolving Conflict in the Workplace Skillsoft Course acm_11_a02_bs_enus
Negotiating the Best Solution Skillsoft Course acm_12_a02_bs_enus
Navigating Other People’s Emotions Skillsoft Course acm_13_a02_bs_enus
Gaining a Positive Perspective on Feedback Skillsoft Course acm_15_a02_bs_enus
Navigating Challenging Situations with Diplomacy and Tact Skillsoft Course acm_16_a02_bs_enus
Using Communication Strategies to Bridge Cultural Divides Skillsoft Course comm_48_a02_bs_enus
Running Meetings in Better Directions Skillsoft Course comm_50_a02_bs_enus
Clarity and Conciseness in Business Writing Skillsoft Course comm_51_a02_bs_enus
Organizing Your E-mail Skillsoft Course acm_02_a03_bs_enus
Abbreviating, Capitalizing, and Using Numbers Skillsoft Course acm_04_a03_bs_enus
Building Your Presentation Skillsoft Course acm_05_a02_bs_enus
Making an Impact with Non-verbal Communication Skillsoft Course acm_07_a02_bs_enus
Listening to Improve Conversation Skillsoft Business Impact Series _pc_bi_pabi001
Confrontation: What’s the Best Approach Skillsoft Business Impact Series _pc_bi_mgbi009
Effective Body Language in Negotiations Skillsoft Business Impact Series _pc_bi_pfbi013
Navigating the Workplace with Emotional Intelligence Skillsoft Course acm_13_a03_bs_enus
Criticism in Context Skillsoft Business Impact Series _pc_bi_pfbi016
Communicating with a Cross-cultural Audience Skillsoft Business Impact Series _pc_bi_pfbi020
When Too Many Meetings Are Just Too Much Skillsoft Business Impact Series _pc_bi_pfbi008
Editing and Proofreading Business Documents Skillsoft Course comm_51_a03_bs_enus
Using Punctuation Marks Skillsoft Course acm_04_a04_bs_enus
Ensuring Successful Presentation Delivery Skillsoft Course acm_05_a03_bs_enus
Trust Building through Effective Communication Skillsoft Course acm_07_a03_bs_enus
Effective Listening Skillsoft Challenge Series _pc_ch_lach030
Personal Conflict Styles Skillsoft Business Impact Series _pc_bi_pabi002
Vendor Negotiations: Choosing the Best Approach Skillsoft Challenge Series _pc_ch_lach032
How High Is Your EQ? Skillsoft Business Impact Series _pc_bi_pfbi009
Giving Appropriate Feedback Skillsoft Challenge Series _pc_ch_lach006
Dispute Resolution in International Contracts Skillsoft Challenge Series _pc_ch_lsch005
Making Meetings Work Skillsoft Business Impact Series _pc_bi_pfbi018
Writing for Business Skillsoft Business Impact Series _pc_bi_pabi012
Creating Well-constructed Sentences Skillsoft Course acm_04_a05_bs_enus
Handling Difficult Questions as a Presenter Skillsoft Business Impact Series _pc_bi_pabi007
Choosing the Right Interpersonal Communication Method to Make Your Point Skillsoft Course acm_07_a04_bs_enus
Listening with Skill Skillsoft Challenge Series _pc_ch_pach002
Coping with Accusations in the Workplace Skillsoft Challenge Series _pc_ch_lsch003
Tailoring Your Negotiating Approach Skillsoft Challenge Series _pc_ch_coch002
Emotional Intelligence at Work Skillsoft Challenge Series _pc_ch_pach014
Giving Feedback to Coworkers Skillsoft Challenge Series _pc_ch_pach006
Managing Meetings for Productivity and Effectiveness Skillsoft Challenge Series _pc_ch_lach031
Written Communication Skillsoft Challenge Series _pc_ch_pach015
Troublesome Words and Phrases: Common Usage Mistakes in Writing Skillsoft Course acm_04_a06_bs_enus
Become a Great Listener Skillsoft Course acm_07_a05_bs_enus
Managing Conflict Skillsoft Challenge Series _pc_ch_lach009
Do We Have a Failure to Communicate? Skillsoft Course acm_07_a06_bs_enus
Making Yourself Approachable Skillsoft Business Impact Series _pc_bi_pabi011
Conflict: Avoid, Confront, or Delay? Skillsoft Challenge Series _pc_ch_pach004
Asserting Yourself in the Workplace Skillsoft Challenge Series _pc_ch_pach016
Meeting the Challenge of Workplace Conflict Skillsoft Challenge Series _pc_ch_coch001
Personal Power and Credibility Skillsoft Course comm_42_a01_bs_enus
Difficult People: Why They Act That Way and How to Deal with Them Skillsoft Course comm_46_a01_bs_enus
Building Personal Power through Influence Skillsoft Course comm_42_a02_bs_enus
Difficult People: Can’t Change Them, so Change Yourself Skillsoft Course comm_46_a02_bs_enus
Influence Others with Political Savvy Skillsoft Course comm_42_a03_bs_enus
Difficult People: Strategies to Keep Everyone Working Together Skillsoft Course comm_46_a03_bs_enus
Influencing Key Decision Makers Skillsoft Business Impact Series _pc_bi_lsbi015
Coping with Aggressive Behavior in the Workplace Skillsoft Business Impact Series _pc_bi_pabi008
Influence and Persuasion Skillsoft Challenge Series _pc_ch_lach016
Blame Backfires–Conquer Negative Thinking Skillsoft Business Impact Series _pc_bi_pfbi003
Reacting to Co-workers Who Try Taking Advantage Skillsoft Challenge Series _pc_ch_pfch003
Personal Development Curriculum (228)
Title Type ID / DESCRIPTION
Writing and Preparing an Effective Speech Skillsoft Course apd_06_a01_bs_enus
Uncovering and Utilizing Your Talents and Skills Skillsoft Course apd_10_a01_bs_enus
Procrastination: Admitting it is the First Step Skillsoft Course apd_11_a01_bs_enus
Improving Your Memory Skills Skillsoft Course apd_12_a01_bs_enus
Improving Your Reading Speed and Comprehension Skillsoft Course apd_13_a01_bs_enus
Understanding Unconscious Bias Skillsoft Course apd_14_a01_bs_enus
Confronting Your Assumptions Skillsoft Course apd_17_a01_bs_enus
Facilitating Sustainable Change Skillsoft Course apd_18_a01_bs_enus
Organize Your Physical and Digital Workspace Skillsoft Course pd_32_a01_bs_enus
Managing Pressure and Stress to Optimize Your Performance Skillsoft Course apd_07_a01_bs_enus
Developing Your Business Ethics Skillsoft Course apd_05_a01_bs_enus
Conquering the Challenges of Public Speaking Skillsoft Course apd_06_a02_bs_enus
Unleashing Personal and Team Creativity Skillsoft Course apd_02_a01_bs_enus
Aligning Goals and Priorities to Manage Time Skillsoft Course apd_08_a01_bs_enus
Self-improvement for Lifelong Success Skillsoft Course apd_10_a02_bs_enus
Beating Procrastination by Boosting Your Creativity and Drive Skillsoft Course apd_11_a02_bs_enus
Overcoming Your Own Unconscious Biases Skillsoft Course apd_14_a02_bs_enus
Getting to the Root of a Problem Skillsoft Course apd_15_a01_bs_enus
Investigating Arguments Skillsoft Course apd_17_a02_bs_enus
Moving Forward with Change Planning Skillsoft Course apd_18_a02_bs_enus
Taking Stock of Your Work/Life Balance Skillsoft Course pd_30_a01_bs_enus
Organizations Change So Get Ready Skillsoft Course pd_31_a01_bs_enus
Avoid Procrastination by Getting Organized Instead Skillsoft Course pd_32_a02_bs_enus
Becoming an Accountable Professional Skillsoft Course pe_05_a01_bs_enus
Cultivating Relationships with Your Peers Skillsoft Course apd_04_a01_bs_enus
Bridging the Diversity Gap Skillsoft Course apd_01_a01_bs_enus
Developing Your Career Skillsoft Challenge Series _pc_ch_lach037
Office Politics – What Will You Do? Skillsoft Challenge Series _pc_ch_pfch004
Verifying and Building on Creative Ideas Skillsoft Course apd_02_a02_bs_enus
Make the Time You Need: Get Organized Skillsoft Course apd_08_a02_bs_enus
Establishing Self-confidence for Life Skillsoft Course apd_10_a03_bs_enus
Overcoming Unconscious Bias in the Workplace Skillsoft Course apd_14_a03_bs_enus
Defining Alternative Solutions to a Problem Skillsoft Course apd_15_a02_bs_enus
Reaching Sound Conclusions Skillsoft Course apd_17_a03_bs_enus
Making Change Stick Skillsoft Course apd_18_a03_bs_enus
Staying Balanced in a Shifting World Skillsoft Course pd_30_a02_bs_enus
Redefining Yourself after Organizational Change Skillsoft Course pd_31_a02_bs_enus
Maximize Your Productivity by Managing Time and Tasks Skillsoft Course pd_32_a03_bs_enus
Becoming Your Own Best Boss Skillsoft Course pe_05_a02_bs_enus
Building Your Professional Network Skillsoft Course apd_04_a02_bs_enus
Your Role in Workplace Diversity Skillsoft Course apd_01_a02_bs_enus
Developing a Plan to Further Your Career Skillsoft Course apd_03_a01_bs_enus
Ethics, Integrity, and Trust Skillsoft Challenge Series _pc_ch_lach005
Getting Ready to Present Skillsoft Challenge Series _pc_ch_pach018
The Art of Staying Focused Skillsoft Course apd_08_a03_bs_enus
Choosing and Using the Best Solution Skillsoft Course apd_15_a03_bs_enus
Critical Thinking Skillsoft Challenge Series _pc_ch_lach025
Communicating Properly during Layoffs Skillsoft Business Impact Series _pc_bi_hrbi005
Take a Deep Breath and Manage Your Stress Skillsoft Course pd_30_a03_bs_enus
Managing the Stress of Organizational Change Skillsoft Business Impact Series _pc_bi_mgbi004
Achieve Productivity in Your Personal Life Skillsoft Course pd_32_a04_bs_enus
Becoming More Professional through Business Etiquette Skillsoft Course pe_05_a03_bs_enus
Building Rapport with Your Boss Skillsoft Course apd_04_a03_bs_enus
Understanding Workplace Diversity Skillsoft Business Impact Series _pc_bi_hrbi002
Getting Your Career on the Right Track Skillsoft Course apd_03_a02_bs_enus
The Ethics Enigma Skillsoft Challenge Series _pc_ch_pach020
Coping with Information Overload Skillsoft Business Impact Series _pc_bi_pfbi002
Playing the Devil’s Advocate in Decision Making Skillsoft Business Impact Series _pc_bi_pfbi005
Applying Your Best Thinking Skillsoft Challenge Series _pc_ch_pech003
Involving Employees in Corporate Change Skillsoft Business Impact Series _pc_bi_lsbi011
The Building Blocks of Building Trust Skillsoft Course pe_04_a01_bs_enus
Managing Workplace Stress Skillsoft Business Impact Series _pc_bi_hrbi006
The Importance of Flexibility in the Workplace Skillsoft Business Impact Series _pc_bi_pfbi007
Developing a Personal Accountability Framework Skillsoft Course pe_05_a04_bs_enus
Peer Political Styles Skillsoft Business Impact Series _pc_bi_pabi010
Managing Diversity Skillsoft Challenge Series _pc_ch_lach015
Using Performance Appraisals to Advance Your Career Skillsoft Course apd_03_a03_bs_enus
Prioritizing Personal and Professional Responsibilities Skillsoft Business Impact Series _pc_bi_mgbi003
Turning Problems Around with Reverse Brainstorming Skillsoft Business Impact Series _pc_bi_lsbi017
Communicating Organizational Change Skillsoft Business Impact Series _pc_bi_mgbi015
The Fruits of Integrity: Building Trust at Work Skillsoft Challenge Series _pc_ch_pach012
Employee Exhaustion: Managing a Well-balanced Workload Skillsoft Business Impact Series _pc_bi_mgbi010
Developing Organizational Agility Skillsoft Challenge Series _pc_ch_pach024
Safe Small Talk Skillsoft Business Impact Series _pc_bi_pfbi012
Building Better Relationships through Understanding Skillsoft Challenge Series _pc_ch_pach017
Conquering Career Stagnation Skillsoft Business Impact Series _pc_bi_pfbi019
Planning for Interruptions Helps with Procrastination Skillsoft Business Impact Series _pc_bi_pfbi014
Uncovering the Root Problem Skillsoft Challenge Series _pc_ch_lach003
Beyond Change: Working with Agility Skillsoft Business Impact Series _pc_bi_pabi009
Rebuilding Trust Skillsoft Business Impact Series _pc_bi_pabi005
Creating Work/Life Balance Skillsoft Challenge Series _pc_ch_lach036
Broadening Your Learning Horizons Skillsoft Business Impact Series _pc_bi_pabi013
Building Peer Relationships Skillsoft Challenge Series _pc_ch_pach019
Building and Managing Upward Relationships Skillsoft Challenge Series _pc_ch_pach008
Planning Your Career Skillsoft Challenge Series _pc_ch_pach013
Setting and Managing Priorities Skillsoft Challenge Series _pc_ch_lach018
Problem Solving: Process, Tools, and Techniques Skillsoft Challenge Series _pc_ch_pach003
Developing People Skillsoft Challenge Series _pc_ch_lach013
Forging Ahead with Perseverance and Resilience Skillsoft Course pe_03_a01_bs_enus
Reframing Negative Situations Skillsoft Business Impact Series _pc_bi_hrbi008
Exploring Self-development Skillsoft Challenge Series _pc_ch_pach023
Coping with Conflicting Priorities Skillsoft Challenge Series _pc_ch_pach005
Decisions: Making the Right Move Skillsoft Challenge Series _pc_ch_pech001
Instituting a Quality Improvement Program Skillsoft Challenge Series _pc_ch_pech002
Reaching Goals Using Perseverance and Resilience Skillsoft Course pe_03_a02_bs_enus
Managing Goals Skillsoft Challenge Series _pc_ch_lach027
Setting Goals Skillsoft Challenge Series _pc_ch_pach007
Managing Projects with No Direct Authority Skillsoft Business Impact Series _pc_bi_pmbi001
Perseverance: Flexibility in Action Skillsoft Business Impact Series _pc_bi_pabi004
Targeting Personal Learning Skillsoft Challenge Series _pc_ch_pach022
Getting Time under Control Skillsoft Challenge Series _pc_ch_pach021
Ensuring Management Buy-in on a Project Skillsoft Business Impact Series _pc_bi_pmbi002
Persevering through Setbacks Skillsoft Challenge Series _pc_ch_pach011
The Dangers of Multitasking Skillsoft Business Impact Series _pc_bi_pabi003
Managing Conflict in Project Teams Skillsoft Business Impact Series _pc_bi_pmbi003
Managing Scope on a Project Skillsoft Business Impact Series _pc_bi_pmbi004
Weighing the Costs of Project Change Skillsoft Business Impact Series _pc_bi_pmbi005
Managing Vendor Relationships Skillsoft Business Impact Series _pc_bi_pmbi006
Anticipating and Solving Problems as a Project Champion Skillsoft Business Impact Series _pc_bi_pmbi007
Addressing Stakeholder Conflicts Skillsoft Business Impact Series _pc_bi_pmbi008
Portfolios, Programs, and Projects: What’s the Difference? Skillsoft Business Impact Series _pc_bi_pmbi009
Controlling Project Cost Skillsoft Business Impact Series _pc_bi_pmbi010
Project Management Essentials Skillsoft Challenge Series _pc_ch_lach041
Supporting Project Managers Skillsoft Challenge Series _pc_ch_lach042

PROJECT EFFECTIVENESS

Business Analysis (29)
Title Type ID / DESCRIPTION
Business Analysis Overview Skillsoft Course aba_02_a01_bs_enus
Business Analysis Analytical Techniques Skillsoft Course aba_03_a01_bs_enus
Personal Skills for Effective Business Analysis Skillsoft Course aba_04_a01_bs_enus
The BA Planning and Monitoring Knowledge Area Skillsoft Course aba_02_a02_bs_enus
Business Analysis Activities and Tools Skillsoft Course aba_03_a02_bs_enus
Business Analysis Professional Effectiveness Competencies Skillsoft Course aba_04_a02_bs_enus
The BA Elicitation and Collaboration Knowledge Area Skillsoft Course aba_02_a03_bs_enus
Business Analysis Documentation and Criteria Skillsoft Course aba_03_a03_bs_enus
Perspectives for Effective Business Analysis Skillsoft Course aba_04_a03_bs_enus
The Requirements Life Cycle Management Knowledge Area Skillsoft Course aba_02_a04_bs_enus
The Strategy Analysis Knowledge Area Skillsoft Course aba_02_a05_bs_enus
RADD Knowledge Area: Part 1 Skillsoft Course aba_02_a06_bs_enus
RADD Knowledge Area: Part 2 Skillsoft Course aba_02_a07_bs_enus
The Solution Evaluation Knowledge Area Skillsoft Course aba_02_a08_bs_enus
Certified Business Analysis Professional Skillsoft Final Exams aba_02_a01_fe_enus
Project Management Curriculum (153)
Title Type ID / DESCRIPTION
Ethics and Project Management Skillsoft Course apj_12_a01_bs_enus
Agile Principles and Methodologies Skillsoft Course apj_13_a01_it_enus
Project Selection and Initiation Skillsoft Course ib_prop_a01_it_enus
Finding Your Bearings as a Project Manager Skillsoft Course apj_15_a01_bs_enus
Project Initiation and Planning (PMBOK® Guide Sixth Edition) Skillsoft Course apj_17_a01_bs_enus
Plan and Define Project Scope (PMBOK® Guide Sixth Edition) Skillsoft Course apj_18_a01_bs_enus
Define and Sequence Activities (PMBOK® Guide Sixth Edition) Skillsoft Course apj_19_a01_bs_enus
Creating a Project Budget (PMBOK® Guide Sixth Edition) Skillsoft Course apj_20_a01_bs_enus
Planning Quality Management (PMBOK® Guide Sixth Edition) Skillsoft Course apj_21_a01_bs_enus
Plan and Acquire Resources (PMBOK® Guide Sixth Edition) Skillsoft Course apj_22_a01_bs_enus
Plan and Manage Communications (PMBOK® Guide Sixth Edition) Skillsoft Course apj_23_a01_bs_enus
Planning Risk Management (PMBOK® Guide Sixth Edition) Skillsoft Course apj_24_a01_bs_enus
Procurement Planning (PMBOK® Guide Sixth Edition) Skillsoft Course apj_25_a01_bs_enus
Planning Stakeholder Engagement (PMBOK® Guide Sixth Edition) Skillsoft Course apj_26_a01_bs_enus
Project Management Introduction (PMBOK® Sixth Edition) Skillsoft Course apj_28_a01_bs_enus
PRINCE2® Project Management Overview (2017 Update) Skillsoft Course apj_29_a01_bs_enus
Ethical Standards and PMI® Core Values Skillsoft Course apj_12_a02_bs_enus
Agile Project Planning Skillsoft Course apj_13_a02_it_enus
Scope, Schedule and Cost Planning Skillsoft Course ib_prop_a02_it_enus
Getting the Big Picture by Defining the Project’s Scope and Team Skillsoft Course apj_15_a02_bs_enus
Managing Project Work (PMBOK® Guide Sixth Edition) Skillsoft Course apj_17_a02_bs_enus
Create Work Breakdown Structure (PMBOK® Guide Sixth Edition) Skillsoft Course apj_18_a02_bs_enus
Develop the Project Schedule (PMBOK® Guide Sixth Edition) Skillsoft Course apj_19_a02_bs_enus
Keeping Your Project on Budget (PMBOK® Guide Sixth Edition) Skillsoft Course apj_20_a02_bs_enus
Manage and Control Quality (PMBOK® Guide Sixth Edition) Skillsoft Course apj_21_a02_bs_enus
Develop and Manage Resources (PMBOK® Guide Sixth Edition) Skillsoft Course apj_22_a02_bs_enus
Monitor Project Communications (PMBOK® Guide Sixth Edition) Skillsoft Course apj_23_a02_bs_enus
Identifying Risk (PMBOK® Guide Sixth Edition) Skillsoft Course apj_24_a02_bs_enus
Procurement Management (PMBOK® Guide Sixth Edition) Skillsoft Course apj_25_a02_bs_enus
Managing Stakeholder Engagement (PMBOK® Guide Sixth Edition) Skillsoft Course apj_26_a02_bs_enus
Project Fundamentals (PMBOK® Guide Sixth Edition) Skillsoft Course apj_28_a02_bs_enus
PRINCE2® Project Planning and Risk Management (2017 Update) Skillsoft Course apj_29_a02_bs_enus
Agile Project Scheduling and Monitoring Skillsoft Course apj_13_a03_it_enus
Resource and Risk Planning Skillsoft Course ib_prop_a03_it_enus
Mastering the Details of a Project’s Schedule and Budget Skillsoft Course apj_15_a03_bs_enus
Project Changes and Closing (PMBOK® Guide Sixth Edition) Skillsoft Course apj_17_a03_bs_enus
Validate and Control Scope (PMBOK® Guide Sixth Edition) Skillsoft Course apj_18_a03_bs_enus
Control the Project Schedule (PMBOK® Guide Sixth Edition) Skillsoft Course apj_19_a03_bs_enus
Quality Methodologies and Standards for Project Management Skillsoft Course apj_21_a03_bs_enus
Analyzing Risk (PMBOK® Guide Sixth Edition) Skillsoft Course apj_24_a03_bs_enus
The Process Groups (PMBOK® Guide Sixth Edition) Skillsoft Course apj_28_a03_bs_enus
PRINCE2® Project Quality and Control (2017 Update) Skillsoft Course apj_29_a03_bs_enus
Agile Stakeholder Engagement and Team Development Skillsoft Course apj_13_a04_it_enus
Communication, Changes, and Documentation Skillsoft Course ib_prop_a04_it_enus
Managing a Project to Minimize Risk and Maximize Quality Skillsoft Course apj_15_a04_bs_enus
Capturing, Analyzing, and Using Project Lessons Learned Skillsoft Course apj_17_a04_bs_enus
Responding to Risk (PMBOK® Guide Sixth Edition) Skillsoft Course apj_24_a04_bs_enus
PRINCE2® Start, Direct, and Initiate Projects (2017 Update) Skillsoft Course apj_29_a04_bs_enus
Agile Key Exam Concepts Skillsoft Course apj_13_a05_it_enus
Controlling Project Work and Closing Skillsoft Course ib_prop_a05_it_enus
Navigating through Changes and Conflicts in Projects Skillsoft Course apj_15_a05_bs_enus
Strategically Focused Project Management Skillsoft Course apj_17_a05_bs_enus
PRINCE2® Control, Manage, and Close Projects (2017 Update) Skillsoft Course apj_29_a05_bs_enus
Planning and Controlling the Project Schedule Skillsoft Course ib_prop_a06_it_enus
Taking Final Steps to Bring a Project to its Close Skillsoft Course apj_15_a06_bs_enus
Adopting PRINCE2® for your Project Environment (2017 Update) Skillsoft Course apj_29_a06_bs_enus
Project Management Practical Exercises Skillsoft Course ib_prop_a07_it_enus
Quality and Procurement Planning Skillsoft Course ib_prop_a08_it_enus
Project Planning Documents Skillsoft Course ib_prop_a09_it_enus
Project Documents and Terminology Skillsoft Course ib_prop_a10_it_enus
Team Building Curriculum (40)
Title Type ID / DESCRIPTION
Being an Effective Team Member Skillsoft Course atm_02_a01_bs_enus
Building the Foundation for an Effective Team Skillsoft Course atm_01_a01_bs_enus
Strategies for Building a Cohesive Team Skillsoft Course atm_02_a02_bs_enus
Developing a Successful Team Skillsoft Course atm_01_a02_bs_enus
Effective Team Communication Skillsoft Course atm_02_a03_bs_enus
Encouraging Team Communication and Collaboration Skillsoft Course atm_01_a03_bs_enus
Establishing Team Goals and Responsibilities, and Using Feedback Effectively Skillsoft Course atm_02_a04_bs_enus
Handling Team Conflict Skillsoft Course atm_01_a04_bs_enus
Power and Politics in Matrixed Teams Skillsoft Challenge Series _pc_ch_mgch002
Leading a Cross-functional Team Skillsoft Course atm_01_a05_bs_enus
Using Conflict to an Organization’s Advantage Skillsoft Business Impact Series _pc_bi_mgbi002
Mediating Project Team Conflict Skillsoft Business Impact Series _pc_bi_pfbi006
Facilitating Work-related Conflict Discussions Skillsoft Business Impact Series _pc_bi_pfbi015
Building Trust Incrementally Skillsoft Business Impact Series _pc_bi_lsbi004
Inspiring Your Team Skillsoft Business Impact Series _pc_bi_lsbi010
Support Your Leader Skillsoft Business Impact Series _pc_bi_pfbi010
Managing Communications in a Virtual Team Skillsoft Business Impact Series _pc_bi_mgbi001
Choosing the Right Team Culture Skillsoft Challenge Series _pc_ch_pfch006
Building and Leading Teams Skillsoft Challenge Series _pc_ch_lach023
Meeting Team Performance Challenges Skillsoft Challenge Series _pc_ch_pach010

SALES And CUSTOMER FACING SKILLS

Customer Service Curriculum (79)
Title Type ID / DESCRIPTION
ITIL® 2011 Edition OSA: Introduction to Operational Support and Analysis Skillsoft Course ib_iosb_a01_it_enus
ITIL® 2011 Edition OSA: Introduction to Event Management Skillsoft Course ib_iosb_a02_it_enus
Overview of the ITIL® Service Lifecycle Skillsoft Course acs_01_a01_it_enus
ITIL® 2011 Edition OSA: Introduction to Incident Management Skillsoft Course ib_iosb_a03_it_enus
ITIL® Service Strategy Concepts Skillsoft Course acs_01_a02_it_enus
ITIL® 2011 Edition OSA: Incident Management Interactions Skillsoft Course ib_iosb_a04_it_enus
ITIL® Service Strategy Processes Skillsoft Course acs_01_a03_it_enus
ITIL® 2011 Edition OSA: Introduction to Request Fulfillment Skillsoft Course ib_iosb_a05_it_enus
ITIL® Service Design Concepts Skillsoft Course acs_01_a04_it_enus
ITIL® 2011 Edition OSA: Request Fulfillment Process Interfaces and Challenges Skillsoft Course ib_iosb_a06_it_enus
ITIL® Service Design Processes Skillsoft Course acs_01_a05_it_enus
ITIL® 2011 Edition OSA: Introduction to Problem Management Skillsoft Course ib_iosb_a07_it_enus
ITIL® Service Transition Concepts and Processes Skillsoft Course acs_01_a06_it_enus
ITIL® 2011 Edition OSA: Problem Management Process Interfaces and Challenges Skillsoft Course ib_iosb_a08_it_enus
ITIL® Service Operation Concepts Skillsoft Course acs_01_a07_it_enus
ITIL® 2011 Edition OSA: Introduction to Access Management Skillsoft Course ib_iosb_a09_it_enus
ITIL® Service Operation Processes Skillsoft Course acs_01_a08_it_enus
ITIL® 2011 Edition OSA: Introduction to the Service Desk Skillsoft Course ib_iosb_a10_it_enus
ITIL® Continual Service Improvement Skillsoft Course acs_01_a09_it_enus
ITIL® 2011 Edition OSA: Service Desk Metrics and Outsourcing Skillsoft Course ib_iosb_a11_it_enus
ITIL® 2011 Edition OSA: Introduction to Functions Skillsoft Course ib_iosb_a12_it_enus
ITIL® 2011 Edition OSA: Function Activities Skillsoft Course ib_iosb_a13_it_enus
ITIL® 2011 Edition OSA: Technology and Implementation Considerations Skillsoft Course ib_iosb_a14_it_enus
Rapport Building in Customer Service Skillsoft Course acs_03_a01_bs_enus
Providing On-site Customer Service Skillsoft Course acs_03_a02_bs_enus
Interacting with Customers Skillsoft Course acs_02_a01_bs_enus
Providing Telephone Customer Service Skillsoft Course acs_03_a03_bs_enus
Communicating Effectively with Customers Skillsoft Course acs_02_a02_bs_enus
Providing Effective Internal Customer Service Skillsoft Course acs_03_a04_bs_enus
Controlling Conflict, Stress, and Time in a Customer Service Environment Skillsoft Course acs_02_a03_bs_enus
Facing Confrontation in Customer Service Skillsoft Course acs_03_a05_bs_enus
Dealing with Customer Service Incidents and Complaints Skillsoft Course acs_02_a04_bs_enus
Designing a Customer Service Strategy Skillsoft Course acs_03_a06_bs_enus
Polishing Your Skills for Excellent Customer Service Skillsoft Course acs_02_a05_bs_enus
Aligning Performance to Key Indicators Skillsoft Business Impact Series _pc_bi_ctbi007
Listening to Your Customers Skillsoft Business Impact Series _pc_bi_spbi002
The Angry Caller: What’s Your Plan? Skillsoft Business Impact Series _pc_bi_spbi016
Creating a Customer-focused Organization Skillsoft Challenge Series _pc_ch_lach020
Developing Your Customer Focus Skillsoft Challenge Series _pc_ch_pach009
ITIL ® Operational Support & Analysis Skillsoft Final Exams ib_iosb_a01_fe_enus
Sales Curriculum (80)
Title Type ID / DESCRIPTION
Prospecting: Panning for Sales Gold Skillsoft Course asl_01_a01_bs_enus
The Discovery Meeting: Starting Off on the Right Foot Skillsoft Course asl_01_a02_bs_enus
The Value Proposition: Getting Your Pitch Right Skillsoft Course asl_01_a03_bs_enus
Turning Objection into Opportunity during a Sales Call Skillsoft Course asl_01_a04_bs_enus
Negotiating Well and Going for the Close Skillsoft Course asl_01_a05_bs_enus
Don’t Only Go for the Big Fish Skillsoft Business Impact Series _pc_bi_spbi009
The Ethics of Gift Giving Skillsoft Business Impact Series _pc_bi_spbi014
Using Persuasion Techniques to Boost Sales Skillsoft Business Impact Series _pc_bi_spbi018
Get it Together: Organizing Your Sales Approach Skillsoft Business Impact Series _pc_bi_sabi002
Presentations That Get People Talking Skillsoft Business Impact Series _pc_bi_sabi003
Building Momentum in Discovery Meetings Skillsoft Business Impact Series _pc_bi_sabi011
Appealing to Prospects Skillsoft Business Impact Series _pc_bi_sabi012
Getting Your Head around Pipeline Management Skillsoft Business Impact Series _pc_bi_sabi013
Initiating Discovery Meetings Skillsoft Challenge Series _pc_ch_sach001
The Proof Is in the Proposal Skillsoft Challenge Series _pc_ch_sach003
Using Customer Knowledge to Advance Sales Skillsoft Challenge Series _pc_ch_sach006
Prospecting Strategically Skillsoft Challenge Series _pc_ch_sach011
Responding to News of a Lost Sale Skillsoft Challenge Series _pc_ch_sach017
Talking Value with Your Customers Skillsoft Business Impact Series _pc_bi_sabi004
Dealing with Questions, Objections, and Resistance Skillsoft Business Impact Series _pc_bi_sabi005
Dealing with Negotiation Challenges Skillsoft Business Impact Series _pc_bi_sabi009
Negotiating Contract Terms Skillsoft Challenge Series _pc_ch_pach001
Communicating Your Company’s Value Skillsoft Challenge Series _pc_ch_sach004
Turning Obstacles into Opportunities Skillsoft Challenge Series _pc_ch_sach005
Negotiating with Your Customer Skillsoft Challenge Series _pc_ch_sach009
Effective Cold Calling Skillsoft Business Impact Series _pc_bi_sabi007
Prompting Action through Focused Communication Skillsoft Business Impact Series _pc_bi_sabi014
Regaining Your Customer’s Trust Skillsoft Business Impact Series _pc_bi_sabi015
Talking about the Competition Skillsoft Business Impact Series _pc_bi_sabi017
Responding to Bad News Skillsoft Business Impact Series _pc_bi_sabi018
Communicating a High-impact Business Case Skillsoft Business Impact Series _pc_bi_sabi019
Making the Cold Call Skillsoft Business Impact Series _pc_bi_sabi020
Getting Organized to Meet Your Sales Goals Skillsoft Challenge Series _pc_ch_sach002
Making Contact: Access Strategies Skillsoft Challenge Series _pc_ch_sach007
Managing a Sales Pipeline Skillsoft Challenge Series _pc_ch_sach012
Demonstrating Business Acumen Skillsoft Challenge Series _pc_ch_sach013
Selling with Trust Skillsoft Challenge Series _pc_ch_sach014
Using Competitive Selling Skills Skillsoft Challenge Series _pc_ch_sach016
Aligning Your Business Case to Customer Priorities Skillsoft Challenge Series _pc_ch_sach018
Effective Sales Coaching Skillsoft Challenge Series _pc_ch_sach020